CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities May Include:
- Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
- Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
- Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
- Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
- Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
- Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
- Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
- Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
At CHEP, we're looking for a commercially minded professional who thrives on building relationships, uncovering opportunities, and helping customers succeed.
As a Virtual Account Manager, you'll own a portfolio of customer accounts and act as a trusted advisor to customer stakeholders. Using data, commercial insight, and proactive engagement, you'll help customers optimize performance while identifying opportunities to grow and strengthen the partnership.
This is an exciting opportunity to join an innovative team and play a key role in shaping the future of customer engagement at CHEP.
What You'll Be Doing- Managing a diverse portfolio of customer accounts through a fully virtual engagement model, requiring a blend of commercial insight, operational leadership, analytical expertise, and customer relationship management excellence.
- Operating across a broad customer landscape and multiple stakeholder groups, the role is responsible for balancing revenue growth, customer retention, operational performance, and risk mitigation while consistently delivering an exceptional customer experience and service standard.
- Translating complex business data into actionable insights, identifying emerging trends and growth opportunities, and influencing both customer and internal stakeholder decision-making through effective virtual engagement and strategic collaboration.
- As a key member of the National Sales Effectiveness team, the VAM will partner closely with Commercial Sales, Finance, Supply Chain, Logistics, Operations, and Customer Support functions to deliver integrated solutions, optimise portfolio performance, and support strategic business objectives.
- Success in this role requires strong stakeholder engagement capabilities, digital relationship management expertise, commercial acumen, and the ability to effectively prioritise and navigate competing demands within a dynamic, data-driven environment.
- During the first 12 months, you'lll play a pivotal role in embedding and optimising the virtual account management model, strengthening portfolio health and customer retention strategies, enhancing Salesforce adoption and data integrity, identifying and unlocking revenue growth opportunities within existing accounts, advancing reporting and business intelligence capabilities through Power BI and related analytics tools, and contributing to initiatives focused on customer value creation, operational efficiency, and continuous improvement.
- 3-5 years' experience in Account Management, Customer Success, Business Development, Sales Support or Customer Relations.
- Experience engaging with management-level stakeholders.
- Proven commercial acumen and customer focus.
- Demonstrated ownership of customer outcomes, projects or portfolios.
- Strong Excel and analytical skills.
- Advanced proficiency in CRM platforms, preferably Salesforce, together with strong analytical, reporting, and business intelligence capabilities using Microsoft Excel, Power Pivot, Power BI, and related reporting tools, is essential
- Tertiary Qualification in Business Management, Commerce, Marketing, Supply Chain & Logistics or related discipline
#LI-BM1
Remote TypeHybrid RemoteSkills to succeed in the roleAccount Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value PropositionsWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- 3-5 years of experience in Account Management, Customer Success, Business Development, Sales Support, or Customer Relations
- Experience engaging with management-level stakeholders
- Commercial acumen and customer focus
- Demonstrated ownership of customer outcomes, projects, or portfolios
- Strong Excel and analytical skills
- Advanced proficiency in CRM platforms, preferably Salesforce
- Strong analytical, reporting, and business intelligence capabilities using Microsoft Excel, Power Pivot, Power BI, and related tools
- Tertiary qualification in Business Management, Commerce, Marketing, Supply Chain, Logistics, or a related discipline
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
-
Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
-
Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
-
Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
