CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities May Include:
- Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
- Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
- Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
- Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
- Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
- Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
- Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
- Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
At CHEP, we're transforming the way we engage with our customers, and we're looking for talented professionals to help lead that journey.
We're seeking a commercially driven, relationship-focused individual to join our team as a Virtual Account Manager. This is more than an account management role. It's an opportunity to become a trusted advisor to customers, help solve complex business challenges, identify growth opportunities, and directly influence customer success.
As one of the first members of our Virtual Account Management team, you'll play a key role in shaping a new customer engagement model while partnering with customers to create long-term value for their businesses and ours.
What You'll DoYou'll manage a portfolio of customers, serving as their primary point of contact and trusted business partner.
Working at the intersection of customer experience, commercial growth and operational excellence, you'll:
- Build strong relationships with customer managers and key decision makers.
- Lead virtual customer engagements and business reviews.
- Proactively identify opportunities to improve customer performance and unlock growth.
- Translate data and insights into meaningful customer conversations.
- Resolve challenges by collaborating with teams across Sales, Operations, Logistics, Finance and Customer Support.
- Drive customer satisfaction, retention and portfolio health.
- Maintain accurate customer information and pipeline opportunities within Salesforce.
- Actively contribute ideas that help shape the future of virtual customer engagement at CHEP.
- 3-5 years' experience in a customer-facing commercial role such as Account Management, Customer Success, Business Development, Customer Relations or Sales Support.
- Experience managing customer relationships and engaging with management-level stakeholders.
- Strong commercial acumen with an ability to identify business opportunities and understand customer drivers.
- Experience owning customer outcomes, projects, portfolios or business initiatives.
- Strong analytical skills and confidence working with data and reporting.
- Intermediate to advanced Excel capability.
- Excellent communication and relationship-building skills.
- Relevant tertiary qualification in Commerce, Business, Marketing, Supply Chain, Logistics or a related field.
- Experience working with Salesforce or a similar CRM platform.
- Exposure to FMCG, Supply Chain, Logistics or related industries.
- Power BI experience.
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We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- 3–5 years of experience in a customer-facing commercial role such as account management, customer success, business development, customer relations, or sales support
- Experience managing customer relationships and engaging with management-level stakeholders
- Strong commercial acumen and ability to identify business opportunities and understand customer drivers
- Experience owning customer outcomes, projects, portfolios, or business initiatives
- Strong analytical skills and confidence working with data and reporting
- Intermediate to advanced Excel capability
- Excellent communication and relationship-building skills
- Relevant tertiary qualification in Commerce, Business, Marketing, Supply Chain, Logistics, or a related field
- Experience with Salesforce or a similar CRM platform
- Exposure to FMCG, supply chain, logistics, or related industries
- Power BI experience
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
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Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
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Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
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Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
