VIP Account Manager - Bulgarian speaking

Remote, Bulgaria

09.30am – 18.00pm (occasional evening and weekend work)

The Role

As we develop this exciting new opportunity in the market, we crucially need a VIP Account Manager to offer an unrivalled service to our most important customers on LiveScore Bet, covering the Bulgaria region.

You will live and breathe all things sport and have a keen interest in our industry. You will use your expert knowledge and passion to help create unique relationships and educate customers.

Due to the nature of the sporting calendar, your role will involve working late nights and weekends dependant on your client’s needs. This will be more than just a job; it will be a career that supports your everyday lifestyle and gives you the platform to share and work on something you love.

Sitting within the Player Engagement team, you will be responsible for building and retaining key relationships with our VIP customer base, ensuring they are receiving the best service in the industry.

This role involves one to one communication and requires an innate skill to harness and nurture various personalities. Alongside your ability to build relationships, it is of paramount importance that you are an expert in social responsibility and compliance, to ensure that we are always fully supporting the customer.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Responsible for up to 100 VIP customers, you will need to build a strong rapport with each client, ensuring a consistent and excellent understanding of their needs has been established
• Develop and grow your VIP base with regular correspondence and leveraging our contact channels
• Taking ownership of queries and specific requests escalated by your VIPs, ensuring there is an effective and timely resolution or negotiation
• Ensuring operations and personal licence commitments are carried out in accordance with legislative regulations such as, Responsible Gaming, Anti-Money Laundering and Data Protection
• Working closely with various departments across the business, including Country Management, CRM, Design, Insights and Product Operations
• Ensuring we are analysing future client development and opportunities
• Delivering a bespoke service to our VIPs. You will arrange regular face to face meetings with your prospective clients, as well as proposing Gifting & Event ideas to ensure you are offering a personalised approach for your client portfolio
• Working closely with the CRM Executives to provide valuable insight from the client and help shape future bespoke promotional activity, content and offers
• Energetically co-hosting various events throughout the calendar year, for example, Champions League Final or the F1
• Treating your VIPs with respect, integrity, and honesty always
• Working during key sporting events (weekends/late nights) as required, ensuring that there is the necessary resource to support our customers

Key Skills/Experience

• Fluent in Bulgarian and English, both written and spoken
• Previous experience working with VIP customers within the Bulgarian market
• Proven understanding of sports and casino betting
• Pride in providing top level service
• Proven negotiation skills
• The ability to build positive internal relationships within LiveScore Group
• Service and Marketing minded
• Excellent analytical skills and proficiency with Excel
• Adaptability in picking up new internal systems and processes
• Confident and people focused personality, capable of having difficult conversations
• Enthusiastic, Self-Motivated and a thirst to learn
• Strives to meet targets and deadlines