Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
Role OverviewThe VIP Account Manager builds and maintains strong relationships with high-value customers, ensuring exceptional service and personalized support. They proactively engage with VIPs to understand their preferences and deliver tailored experiences that drive satisfaction and loyalty. Collaborating with cross-functional teams, they curate exclusive events, promotions, and rewards. Through data analysis and strategic insight, they enhance engagement and retention across the VIP portfolio.
What We Expect From You:
- Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.
- Proactively engage with VIP customers to understand their needs, preferences, and goals.
- Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
- Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
- Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
- Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
- Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
- Stay up-to-date with industry trends and best practices in VIP account management.
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.
Requirements
- Fluent in both Portuguese and English, both written and spoken
- Previous experience in VIP account management or a similar customer-facing role
- Strong relationship-building and communication skills
- Customer-centric mindset with a passion for delivering exceptional service
- Excellent problem-solving and conflict resolution skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong analytical skills, with the ability to interpret data and drive insights
- Experience in the iGaming or related industry is a plus
Benefits
- Join us on an exciting journey to shape and revolutionize a new brand in the market
- Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration
- Experience an international work environment with a passionate, motivated and professional team
- Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
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What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
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