At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Job Description
SUMMARY
The Village Homes Operations Supervisor will assist the Property Managers with all daily property operations and tasks related to the Residential and Village Homes department. Oversight includes supporting maintenance and housekeeping departments, assist with property management duties, managing and coordinating outside vendor relationships, and guest and owner communication. In addition to the day to day duties, the Village Home Operations Supervisor will focus on continually improving the guest and owner experience, ensuring residences are well kept and maintained, assist with daily operational tasks that are assigned from the Property Managers. This position reports directly to the Property Manager.
ESSENTIAL FUNCTIONS
Essential functions of this role include; although are not limited to:
Inspect homes on a regular basis to ensure quality cleaning and maintenance standards are met to include: tracking preventative maintenance schedules, handle emergency services, coordinate housekeeping and maintenance services, and ensure the homes are in excellent condition.
Assist Residential department with daily tasks such as: coordinating vendor appointments, conducting site visits, maintain organized and updated residential files, addressing and resolving owner and guest concerns, process billing and invoicing, and supporting maintenance and housekeeping departments.
Assist with creating owner reservations and ensuring Synexis is updated.
Facilitate new home installations including: install linen, coordinate cleaning, assist photoshoot, collect maintenance data, complete questionnaires, review punch lists, and assist vendor appointments and installs.
Organize and coordinate preventative cleaning and maintenance schedules in coordination with other departments and reservation schedules.
Continually train in new property management techniques to maximize guest, owner, and vendor satisfaction.
Support all policies and procedures, and implement and train teams accordingly.
Ensure best in class experiences for all guests and members.
Implement luxury and unique touch points that is highly personable.
QUALIFICATIONS
Ability to establish and maintain good working relationships with co-workers, support departments, property owners, and guests.
Professional and personable demeanor.
Enjoys a variety of tasks and being highly mobile.
Excellent written/verbal communication, and organizational skills.
Strong guest services and front facing training background.
Past experience managing a variety of outside vendors such as contractors and interior designers preferred.
Computer skills using Microsoft Office (Word, Excel, PowerPoint, Publisher) and Outlook, advanced preferred.
Preferred experience using PMS .
Property Management License/Certification preferred.
PHYSICAL DEMANDS
Valid driver’s license or reliable method of transportation to/from work
Ability to work late hours, weekends, and holidays as required to support operation demands
Hearing and speaking to exchange information
Seeing to read a variety of materials
Sitting or standing for extended periods of time
Ability to carry up to 25 lbs. (computer, reams of paper, files, etc.)
Must be able to exert well-paced ability to inspect different homes within the community in a timely manner.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- Ability to establish and maintain effective working relationships with coworkers, support departments, property owners, and guests
- Professional and personable demeanor
- Excellent written and verbal communication skills
- Strong organizational skills
- Strong guest services and front-facing training background
- Computer skills using Microsoft Office, Word, Excel, PowerPoint, Publisher, and Outlook
- Enjoys varied tasks and being highly mobile
- Past experience managing outside vendors such as contractors and interior designers
- Advanced Microsoft Office and Outlook skills
- Experience using a property management system
- Property management license or certification
- Valid driver's license or reliable transportation to and from work
- Availability to work late hours, weekends, and holidays as operationally required
- Ability to carry up to 25 pounds
What We Do
Montage International is an ultra-luxury hospitality management company founded by Alan J. Fuerstman. It encompasses a distinctive collection of hospitality brands, including the ultra-luxury brand Montage Hotels & Resorts and the luxury hospitality brand Pendry Hotels & Resorts, as well as Montage and Pendry Residences and the management of some of the country's premier golf courses and clubs.
