Jobs at Montage International

Assist guests with luggage and room orientations, deliver amenities, relay room/service information, and support guest drop-offs/pick-ups. Handle heavy lifting and cart operations while contributing to exceptional guest experiences.

Lead resort-wide revenue and yield strategy across rooms, F&B, catering, and events. Oversee sales and marketing execution, budgeting, forecasting, and competitive analysis. Recruit, train, and manage sales and marketing teams, drive group and transient business, manage advertising/PR, and ensure accurate forecasting and achievement of revenue targets while participating on the resort Executive Committee.

Lead and manage banquet operations including staffing, training, scheduling, budgets, quality standards, inventory control, safety/sanitation, and coordination with Meetings & Events and Culinary to ensure flawless guest events and profitability.

Provide daily sales support to the Sales Office and Group Sales Managers: deliver excellent client service, maintain account relationships, act as inside-sales liaison for group leads, assist with tradeshows and travel preparation, and maintain records and account entries in Delphi and accounting systems.

Pre-register guests and assign rooms to maximize revenue and ensure smooth arrivals. Coordinate with Housekeeping, Guest Reception, Concierge, and group services; handle calls, room moves, third-party billing, and support check-ins as needed.

Support recreation leadership by handling bicycle and golf cart bookings, billing, inventory and reporting. Communicate with guests and internal departments, process payments, train new hires on booking systems, and maintain welcoming guest experiences.

Assist stewarding supervisor and Executive Steward by supervising stewarding operations, ensuring warewashing equipment functionality, maintaining back-of-house cleanliness, supporting banquet food delivery and event breakdown, running the kitchen recycling program, and assisting the Executive Chef with special projects.

Provide exceptional guest service by managing full-cycle luggage handling, escorting guests, delivering amenities, orienting guests to rooms and hotel features, and occasionally driving hotel vehicles. Regularly perform physical tasks including lifting (up to 60 lbs), pushing/pulling carts, and standing for extended periods while supporting rooms leadership and hotel service standards.

Lead and manage all engineering, maintenance, and facilities operations for a hotel/resort. Oversee quality control, compliance, emergency planning, projects, contractors, and sustainability programs while monitoring systems, guest satisfaction, and operational data.

Provide high-touch guest service as the primary contact during stays, manage room preparation and in-room dining, handle concierge and transportation needs, resolve guest issues, maintain guest privacy, coordinate with departments, and cross-train across Rooms Division, PBX, guest transport, and front desk support.

Overnight assistant front office manager leads and develops front desk staff, ensures exceptional guest service and VIP handling, manages scheduling, training, inventory and community/vendor relationships, and implements guest relations procedures.

Plan, coordinate, and execute group and social events from initial planning through final billing. Manage client relationships, produce and verify Banquet Event Orders (BEOs), lead on-site setup/execution, coordinate across hotel departments, ensure billing accuracy, and support forecasting, upselling, and post-event follow-up while maintaining safety and luxury service standards.

Lead and manage banquet operations including staffing, training, scheduling, budgets, inventory control, safety and sanitation, event execution, cross-department collaboration, and guest service excellence for luxury hotel events.

Lead and manage the Front Office team to ensure exceptional guest service. Brief staff on arrivals, VIPs, and group activities; recruit, train, schedule, and develop front desk associates; maintain procedures, inventory, and supplies; build community and vendor relationships; adapt to new software; and perform additional duties as needed, including weekend, night, and holiday coverage.

Sell and manage event and private dining accounts to meet food and beverage revenue goals. Generate and close contracts for weddings and social events, coordinate site visits, manage room blocks and event details in the sales/catering system, liaise with operations and culinary teams, serve as Manager on Duty, and provide production reporting and sales updates.

Perform billing, cash management, deposit reconciliation, accounts receivable support, payroll and POS reconciliations, monthly inventory and audit tasks, balance sheet reconciliations, and general office support to assist property accounting and month-end close.

Overnight engineering specialist responsible for scheduling and performing maintenance and repairs, managing equipment, executing specialist training, completing nightly reports, coordinating with department leaders, and ensuring safety, security, and excellent guest experiences.

Support the Sales Office and Group Sales Managers by providing daily client service, acting as an inside-sales liaison, maintaining account relationships, assisting with group leads, and supporting travel and tradeshow preparation. Use hotel systems (Delphi), Word and Excel for notes, account entries, budgets, and reporting.

Lead facility operations and maintenance for a hotel/resort, overseeing budgets, capital projects, preventative maintenance, contractors, compliance, emergency planning, sustainability, and technology (CMMS/BAS). Manage quality control, stakeholder communications, project delivery, and financial reporting to maintain safe, attractive, and compliant property operations.

Assist the rooms team with full-cycle guest luggage handling, room orientations, amenity deliveries, and guest information. Perform physical tasks (lifting, pushing carts), occasional short-distance driving, and deliver exceptional customer service.