Jobs at Montage International

Supervises front office operations, including guest reception, services, reservations, concierge, arrivals, and departures. Supports financial and labor management, budgeting, scheduling, payroll, associate engagement, recruiting, training, department meetings, and emergency preparedness. Provides direct guest service, leads staff by example, and helps implement strategies to improve profitability and operational flow.

Supervise hotel engineering operations, including building and grounds maintenance, paint projects, room maintenance, fire and life safety systems, scheduling, training, payroll support, shift reporting, and associate engagement. The role requires regular property circulation, collaboration with hotel leaders and associates, guest interaction, and oversight of safety, security, and asset protection.

Leads the resort-wide sales, marketing, revenue, and commercial strategy for a new luxury Caribbean resort. Oversees group, transient, catering, advertising, public relations, digital marketing, forecasting, budgeting, revenue management, and market positioning. Recruits and develops a geographically dispersed team, builds feeder-market strategies, negotiates business, presents performance to ownership, and partners with executive and corporate leadership to maximize revenue, profitability, and guest experience.

Supervise lobby lounge food and beverage operations by training staff, monitoring inventory, assisting with scheduling and labor controls, maintaining service standards, ensuring timely professional service, completing department setup, and resolving guest requests. The role focuses on leading teams and creating exceptional guest experiences while supporting administrative duties and maintaining physical readiness for extended standing and lifting.

Support monthly and quarterly close by preparing journal entries, balance sheet reconciliations, revenue validation, and variance analyses. Manage corporate fixed assets, lease accounting (ASC 842), retail accounting, and gift card liabilities. Prepare budgets, support reporting, collaborate with property, People, and IT teams, and assist on ad hoc projects to improve processes and ensure accurate financial reporting.

Supports the People Department through HR administration, reception, scheduling, onboarding, I-9 and E-Verify processing, personnel file maintenance, recruitment coordination, offer and screening tracking, payroll and benefits support, data entry, office supply management, and associate programs and events.

Manages and executes hotel group meetings and events transferred from Sales. Oversees room blocks, meeting space, contracts, concessions, deadlines, conference resumes, BEOs, food and beverage forecasting, reservations coordination, client relationships, site visits, and cross-department event execution while supporting revenue goals.

The Event Sales Manager solicits and closes wedding and social event business, negotiates contracts, manages room blocks and event details, coordinates with hotel departments, oversees client functions, maintains account relationships, and achieves food and beverage revenue goals. The role also conducts site visits, resolves guest concerns, provides production reporting, supports reservations, attends staff meetings, and periodically serves as Manager on Duty.

Supports the Director of Security in managing hotel security operations, policies, incident and loss reports, fire and life safety, emergency preparedness, key control, safety committees, OSHA training, workers’ compensation, and liability claims. Administers access control and CCTV systems, develops procedures, trains associates, and helps protect hotel guests, employees, and assets while maintaining a flexible schedule.

Manages and executes group meetings and events from Sales turnover through completion. Responsibilities include maintaining client relationships, monitoring room blocks and meeting space, reviewing contracts and concessions, coordinating conference resumes and BEOs, forecasting room and food-and-beverage revenue, coordinating with reservations and hotel departments, and participating in site visits and planning meetings.

Audits resort revenue transactions, verifies postings and classifications, reconciles point-of-sale payments with financial systems, prepares daily reports and journal entries, supports month-end close, reconciles general ledger accounts, and assists with guest billing inquiries. The role also trains operational associates on how their work affects hotel financial results.

Supports the Director of Security in managing hotel security operations, policies, incident reporting, fire and life safety, emergency preparedness, key control, safety committees, OSHA training, and workers’ compensation processes. Administers access control and CCTV systems, trains associates, develops standard operating procedures, and helps protect hotel guests, associates, and assets. The role requires flexible scheduling, strong leadership and communication skills, technology proficiency, and the ability to perform physically demanding duties.

Directs hotel or resort engineering and facilities operations, ensuring safe, attractive, compliant, and fully functional buildings and grounds. Oversees maintenance, contractors, budgets, capital projects, preventative maintenance, emergency preparedness, energy conservation, sustainability, facility technology, quality standards, and regulatory compliance. Leads engineering staff and manages stakeholder communications, operational planning, project delivery, and utility performance.

Leads and manages the hotel front office team, coordinates arrivals, VIPs, and group activities, oversees guest service and recovery, hires and schedules front desk associates, improves guest relations procedures, manages supplies and inventory, and maintains service standards. The role requires luxury hotel leadership experience, strong organizational skills, Microsoft Office proficiency, adaptability to new software, and availability for weekends, nights, and holidays.

Cleans, sanitizes, transports, and stores kitchen equipment, dishes, and utensils for food and beverage operations. Maintains kitchen, dining, recycling, and waste areas; operates commercial dishwashing equipment; monitors sanitation procedures and equipment functionality; restocks supplies and towels; supports food transport for events; and follows food safety and health code requirements. Requires flexible scheduling, basic communication skills, physical mobility, and regular lifting up to 50 pounds.

Develop and deliver guest and associate programs, educational presentations, nature walks, excursions, and special events focused on local ecology, sustainability, history, and heritage. Guide guests through the property, identify wildlife and natural features, support conservancy and landscaping teams, communicate sustainability initiatives, and help advance environmental goals while providing warm hospitality and maintaining safety standards.

Perform billing, cash management, deposit reconciliation, accounts receivable support, payroll and POS reconciliations, monthly inventory and audit tasks, balance sheet reconciliations, and general office support to assist property accounting and month-end close.

Supports the Director of People across human resources functions while leading resort learning and development programs. Facilitates onboarding and departmental training, coaches managers and associates, supports employee relations investigations, manages confidential documentation, coordinates recognition initiatives, and oversees trainer certifications. The role uses HRIS systems for data verification and payroll and benefits reporting, delivers presentations, and ensures compliance with company standards and employment laws.

Supports the hotel sales office and group sales managers by providing client service, maintaining account relationships, handling group leads, coordinating inside-sales activities, and assisting with trade show and travel preparation. The role communicates customer needs, resolves complaints, develops accounts, records sales activity in Delphi, and supports budgeting and administrative tasks.

Support the Director of Sales & Marketing with PR and marketing initiatives including social media management, reputation management, website and CMS updates, collateral creation, photography library maintenance, media itineraries/reservations, monthly reporting, and coordination with operations, PR agencies, and partners.