Vice President, Client Services - Hanleigh

Reposted 7 Days Ago
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Windsor, CT, USA
In-Office
Expert/Leader
Insurance
The Role
Lead client services operations and teams to drive client satisfaction, operational excellence, and strategic initiatives. Oversee workflows, performance metrics, compliance, risk management, and continuous improvement while building relationships with clients, carriers, and stakeholders in a hybrid Connecticut office.
Summary Generated by Built In

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Assist in the development, implementation and monitoring of office strategic initiatives, goals and objectives. Responsible for the overall operations of one or more business units inclusive of workflows, policies and procedures and work quality. Position will be hybrid in our CT office 2-3 days per week.

Job Description

We’re looking for a strategic and people-focused leader to join our team as Vice President, Client Services. This role will lead business operations, drive client satisfaction, and develop high-performing teams in a fast-paced insurance environment.

What you’ll do: Lead and develop a high-performing client services team

  • Drive operational excellence, workflows, and performance metrics
  • Partner with leadership on strategic initiatives and business growth
  • Build strong relationships with clients, carriers, and stakeholders
  • Oversee compliance, risk management, and continuous improvement efforts

What we’re looking for:

  • Proven leadership experience in client services, operations, or insurance & Financial Services
  • Strong background in team leadership, strategy, and execution
  • Ability to influence, problem solve, and drive results in a complex environment
If you’re a collaborative leader who thrives on driving results and elevating teams, we’d love to connect.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.


Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].


Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.


Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.


Skills Required

  • Proven leadership experience in client services, operations, or insurance and financial services
  • Strong background in team leadership, strategy development, and execution
  • Demonstrated ability to influence stakeholders, problem-solve, and drive results in complex environments
  • Experience overseeing compliance, risk management, and continuous improvement efforts
  • Hybrid work in Connecticut office 2-3 days per week
  • Successful completion of background screening (employment, education, criminal history, etc.)

AmeriLife Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AmeriLife and has not been reviewed or approved by AmeriLife.

  • Strong & Reliable Incentives Incentive structures offer uncapped commission and performance bonuses that can scale earnings for high producers. Compensation can be attractive for roles that consistently generate sales.
  • Healthcare Strength Corporate roles include major medical, dental, and vision coverage, with recent additions such as expanded mental‑health sessions. Coverage is positioned as competitive and is viewed positively in several instances.
  • Leave & Time Off Breadth Time‑off programs include generous PTO, paid maternity benefits, and dedicated volunteer time off. Wellness resources are highlighted alongside leave options for eligible roles.

AmeriLife Insights

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The Company
HQ: Clearwater, FL
1,001 Employees
Year Founded: 1971

What We Do

Based in Clearwater, Fla., AmeriLife is a national leader in developing, marketing and distributing annuity, life and health insurance solutions to protect the health and retirement needs of consumers. For nearly 50 years, AmeriLife has partnered with the nation’s leading insurance carriers to provide value and quality to customers served through a national distribution network of over 150,000 insurance agents and advisors, nearly 30 marketing organizations, and 50 insurance agency locations.

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