Have you mastered customer engagement and sales? Ready to drive our dealership upgrade program?
At Castle VW of Schaumburg, we are hiring a Vehicle Upgrade Coordinator. In this role, you'll bridge service and sales with the goal of encouraging existing customers to upgrade their current vehicle to a newer one.
What We Offer:
- Competitive salary
- A supportive and collaborative work environment
- Opportunities for growth and career advancement
- Comprehensive training and access to industry-leading tools and technology
- Benefits package, including health insurance, 401(k) with company match, and more
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being
Vehicle Upgrade Coordinator Responsibilities:
- Works directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer model
- Builds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity)
- Presents tailored offers based on customer needs and dealership programs
- Acts as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants
- Coordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staff
- Uses the dealership’s CRM and data systems to track leads, schedule follow-ups, and manage customer information
- Stays up to date on vehicle inventory, manufacturer incentives, and current sales specials
What You’ll Bring to the Team:
- Previous experience in automotive sales, customer service, and/or in a dealership upgrade role
- Strong understanding of automotive sales and service operations
- Ability to effectively communicate and collaborate between departments
- Comfort with CRM software and dealership management systems
- Ability to multitask and work in a fast-paced environment
- Professional, well-groomed personal appearance
- Clean driving record and valid driver’s license
Vehicle Upgrade Coordinator: $55K - $90K
Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us, visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- Previous experience in automotive sales, customer service, or a dealership upgrade role
- Strong understanding of automotive sales and service operations
- Ability to communicate and collaborate effectively between departments
- Comfort using CRM software and dealership management systems
- Ability to multitask in a fast-paced environment
- Professional, well-groomed personal appearance
- Clean driving record and valid driver's license
What We Do
Castle Automotive Group (CAG) is a premier automotive retailer and one of the largest privately held dealer groups in the Midwest. Dedicated to delivering outstanding customer experiences and innovative automotive solutions, CAG operates numerous dealership rooftops across Northern Illinois and Northwest Indiana, representing leading franchises including Buick, Cadillac, and Chevrolet. The company emphasizes employee development and customer-first strategies to maintain a high standard of excellence in the automotive industry.
