At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Field CTO – North America
Why We Have This Role
The North America Field CTO organization serves as the primary bridge between Qualtrics' product vision, customer strategy, field execution, and market innovation. In this role, your mandate is to Innovate, Prove, and Scale: you will partner with C-suite executives at strategic enterprise customers to shape their Experience Management (XM), AI, and enterprise technology transformation strategies. You won't just support deals—you'll generate new intellectual property, enterprise architectures, and sales motions that elevate how our entire field sales engineering team engages the market. Working closely with Product, Engineering, Sales, and Customer Success, you will establish Qualtrics as an indispensable platform within complex enterprise ecosystems.
How You’ll Find Success
- Strategic Innovation: A passion for developing differentiated platform positioning, strategic sales motions, and novel solution architectures that extend beyond single deal cycles.
- Executive Presence: Excitement around partnering with Fortune 500 C-suite leaders to deliver visionary keynotes, executive workshops, and high-impact advisory sessions.
- Systems & Ecosystem Thinking: A knack for connecting Qualtrics to broader enterprise technology stacks, including AI, data platforms, cloud, CRM, and ERP systems.
- Product-Field Translation: Enthusiasm for translating real-world market shifts, customer needs, and emerging technologies into actionable feedback for Product and Engineering teams.
- Scalable Mentorship: Joy in coaching, enabling, and scaling proven approaches to the broader field engineering organization to lift collective capabilities.
How You’ll Grow
- Executive & Advisory Standing: Expand your profile as an industry thought leader through speaking engagements, publications, analyst meetings, and executive briefings.
- Frontier Technology Mastery: Deepen your technical edge at the intersection of Enterprise Experience Management, Generative/Agentic AI, and enterprise data architecture.
- Cross-Functional Influence: Build top-tier strategic leadership experience by directly shaping Product roadmaps and field-wide go-to-market strategies.
Things You’ll Do
- Innovate Platform Positioning: Create and deploy new enterprise solution architectures, AI use cases, and strategic sales campaigns to position Qualtrics as a core platform in evolving market shifts.
- Prove Impact on Strategic Deals: Partner with Sales Engineering and AEs on our largest enterprise opportunities to validate innovative positioning and drive measurable business outcomes through executive workshops.
- Scale Capability to the Field: Package successful customer engagements into repeatable solution architectures, strategic sales plays, and enablement assets adopted by the broader sales engineering org.
- Influence Product Strategy: Establish a continuous feedback loop between Fortune 500 customers and internal Product & Engineering teams to prioritize key roadmap investments.
- Represent Qualtrics Globally: Drive market leadership by presenting at industry conferences, customer events, analyst briefings, and executive advisory sessions.
What We’re Looking For On Your Resume
- Proven track record in enterprise solution architecture, strategic presales, or Field CTO roles within enterprise software.
- Demonstrated capability in architecting and positioning complex platforms alongside enterprise AI, data strategy, cloud, CRM, or CDP environments.
- Hands-on experience engaging and advising C-level executives at Fortune 500 organizations on digital transformation and business value.
- Track record of building repeatable intellectual property, technical positioning frameworks, or field enablement programs that scale across an organization.
- Cross-functional execution experience aligning Product, Engineering, Sales, and Customer Success teams.
What You Should Know About This Team
- We are not just deal support—we act as an internal incubator for new ideas, generating intellectual property, enterprise architectures, and sales plays that elevate the entire company's go-to-market strategy.
- We sit at the exact intersection of field execution and product vision, giving us a direct voice to shape Qualtrics' platform strategy and influence product roadmaps based on real-world Fortune 500 interactions.
- You’ll work alongside seasoned enterprise architects and industry thought leaders who value collaboration, high-velocity problem solving, and sharing technical innovation across the group.
- Our team leads the highest-stakes executive engagements, board-level vision sessions, and customer workshops across North America, giving you unmatched visibility inside and outside the company.
- We believe a win for one is a win for all; we actively invest time in translating individual successes into enablement programs that lift the capabilities of the broader field sales engineering org.
Our Team’s Favorite Perks and Benefits
- After one year, receive $1,800 USD annually to spend on experiences of your choice (vacations, concerts, hobbies, or charity).
- $300 USD per quarter to spend on health, physical, or personal wellness expenses.
- Up to 2 weeks (10 days) per year to work from anywhere outside of standard hybrid locations.
- Free 24/7 access to mental health coaching, clinical therapy, and mindfulness resources for you and your dependents.
- 401(k) Company Match
- Comprehensive Healthcare Coverage
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Skills Required
- Proven track record in enterprise solution architecture, strategic presales, or Field CTO roles within enterprise software
- Experience architecting and positioning complex platforms alongside enterprise AI, data strategy, cloud, CRM, or CDP environments
- Hands-on experience engaging and advising C-level executives at Fortune 500 organizations on digital transformation and business value
- Track record of building repeatable intellectual property, technical positioning frameworks, or field enablement programs that scale across an organization
- Cross-functional execution experience aligning Product, Engineering, Sales, and Customer Success teams
What the Team is Saying
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
