Customer Solutions

Reposted 9 Days Ago
Easy Apply
Elmhurst, IL, USA
Hybrid
103K-118K Annually
Entry level
eCommerce • Hardware • Information Technology • Logistics • Mobile • Software • App development
McMaster-Carr is a one-stop shop for the materials that keep plants running.
The Role
The role involves guiding customers through product offerings, solving urgent delivery issues, and building long-lasting customer relationships. It requires adaptability and a focus on customer experience.
Summary Generated by Built In

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you’re an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We’re interested in your ability to think and find solutions for our customers.

You will learn about many parts of McMaster-Carr’s operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.

Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.

Make an impact and grow your professional skillset through experiences like:

  • Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
  • Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
  • Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
  • Building long-lasting relationships by anticipating needs and responding to each customer's unique preferences.

A bachelor's degree is required for this role.

Cash Compensation 

Base salary $85,000 - $97,700

Total cash compensation, including profit sharing $106,000 - $132,000

Be Rewarded

We are committed to comprehensive benefits to support employees and their dependents, such as:

  • 100% tuition reimbursement
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Industry leading company-funded retirement accounts
  • Employee resource groups
  • Inclusive, all-gender benefits
  • First-time home buyer assistance
  • Paid parental leave for all new parents
  • Adoption and surrogacy assistance
  • Paid time off for vacation and personal time

Who We Are

McMaster-Carr is a trusted e-commerce company that keeps industry in motion. Every day, hundreds of thousands of customers turn to our website, app, or catalog to find the parts they need and get them fast so they can solve problems, avoid downtime, and keep critical operations running smoothly.
We serve industries that touch nearly every part of daily life: aerospace, agriculture, entertainment, marine, medical, automotive, food and beverage, and more. Our work may happen behind the scenes, but its impact is everywhere.
Our customers not only rely on us to maintain what matters, they also look to us to help them imagine what’s next. Through tools like 3D CAD models, intuitive search, and a constantly evolving product offering, we help people discover new solutions, iterate on ideas, and improve the way they work.



Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.

Data We Collect

We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

Skills Required

  • Bachelor's degree

McMaster-Carr Compensation & Benefits Highlights

  • Affordable Benefits — Health coverage is described as having no monthly premiums for employees and dependents, significantly reducing paycheck deductions. Even with deductibles and copays, the $0-premium structure is highlighted as a standout feature.
  • Retirement Support — The company funds retirement accounts and pairs them with profit sharing, positioning retirement savings as a major component of total compensation. While vesting and contribution formulas warrant clarification, the employer-funded structure stands out.
  • Wellbeing & Lifestyle Benefits — Tuition support at 100% reimbursement, free financial counseling, and first-time homebuyer assistance extend value beyond core insurance. These extras are portrayed as unusually broad and materially valuable.

McMaster-Carr Insights

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The Company
HQ: Elmhurst, IL
Year Founded: 1901

What We Do

McMaster-Carr is trusted by industrial customers around the world to keep manufacturing lines running, operations moving, and turn new ideas into real products. Since 1901, we’ve earned that trust by offering the right products, making them easy to find, and delivering them quickly. Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we never stop innovating. We turn ambiguous problems, new challenges, and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver the best experience for every customer. Behind it all are our people: curious, exceptional problem-solvers who take pride in getting every detail right for our customers.

Why Work With Us

Curious people thrive at McMaster-Carr. Engineers build technical knowledge through learning groups, book clubs, and one-on-one mentoring. Diverse projects offer experience with a wide range of technologies to encourage career-long learning. Great work is celebrated in an inclusive workplace dedicated to equity, growth and employee well-being.

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McMaster-Carr Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Lead Software Engineers and other technology roles benefit from a mix of onsite collaboration with teams and remote work. Other roles may be fully onsite depending on responsibilities.

Typical time on-site: 3 days a week
HQElmhurst, IL
McMaster-Carr is in a thriving suburb with easy access to city living via public transportation and highways. The local community offers a vibrant downtown full of restaurants and pubs, parks, historic homes, art museums and a university.

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