MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
Job Description
In this role, you’ll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won’t just fix what’s broken; you’ll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you’ve seen before. That’s what makes the work exciting. You’ll collaborate with skilled colleagues, leverage cutting‑edge tools, and apply your expertise to situations where your judgment truly matters.
On a daily basis you will be:
- Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
- Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
- Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
- Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
- Building relationships with retailers and the customers, continually improving the effectiveness of the function.
This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.
This role is made for you if you…
- are trained and certified to ‘Master Technician’ status or equivalent
- have (electrical) diagnosis skills and experience
- have high voltage/EV experience (desirable)
- can investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely
- thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
- have a ‘can do attitude’
Working pattern and location:
- Full time (Monday – Friday)
- Based in Coventry
What we can offer you:
- Competitive Salary up to £42.170 + retention bonus
- Company Laptop
- Pro Rata Retention Bonus
- Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Skills Required
- Master Technician status or equivalent certification
- Electrical diagnosis skills and experience
- Experience investigating, reporting on, and diagnosing complex vehicle systems hands-on or remotely
- High-voltage or electric vehicle experience
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Can-do attitude
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
