VAS Engineer - Signature

About AppLogic Networks

AppLogic Networks (Formerly Known as Sandvine). This new name marks the start of a new chapter for our company following a number of significant transformations over the past year, including increasing our use of artificial intelligence and machine learning, shifting to software-only solutions, enhancing our financial strength and flexibility, limiting operations to democratic countries, and entering new market segments.

Our mission is to revolutionize network observability while championing digital human rights. Our goal is to simplify network observability and deliver subscriber experience-based insights that help operators reduce costs, improve decision making, and stay ahead in an AI-driven world. Our new name, AppLogic Networks, reflects our dedication to customer-driven innovation and our new purpose sets us apart from the rest of the networking industry. If this excites you continue reading!

About the role:

Are you a technically minded engineer with a passion for solving complex network challenges and delivering exceptional customer experiences? AppLogic Networks is looking for a VAS Engineer - Signature to join our Global Services team and play a critical role in supporting our key accounts.

In this role, you'll be at the forefront of daily protocol development activities, working in a high-availability production environment where your attention to detail and investigative mindset will make a real difference. You'll monitor, identify, and drive resolution of potential issues — acting as a trusted liaison between our customers and AppLogic Networks' internal teams, including Customer Support, Product Management, and Global Professional Services.

What you will do:

• Monitor & Test — Perform daily monitoring and testing of critical applications, system health, logs, and alarms with a strong sense of urgency when issues arise
• Analyze & Troubleshoot — Investigate critical application traffic and detect problems using tools such as traffic sniffers, simulators, MRTG, PRTG, SNMP polling, and log analysis
• Identify & Develop — Work on deployed solutions to identify grey critical apps/protocol traffic and design new solutions for monitoring and detection
• Collaborate & Lead — Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers
• Enable Customers — Provide knowledge transfer and technical guidance to customers, empowering them to better understand and leverage AppLogic Networks solutions
• Communicate & Escalate — Serve as the primary liaison between customer operations and AppLogic Networks' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines
• Hands-On Support — Work directly with equipment and tools as needed, supporting team members across a cross-functional environment

What you bring:

Required Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, or another related discipline
• Experience: 5+ years related experience 

Technical Skills

• Strong command of Unix-based operating systems (Linux, FreeBSD, etc.)
• Proficiency in programming or scripting languages (Java, C/C++, Python, Perl, etc.)
• Hands-on expertise with packet-level debugging tools (Wireshark, tcpdump, tcpreplay, or similar)
• Solid understanding of web application concepts including P2P, VoIP, WAP, MMS, and RTSP
• Deep knowledge of networking and IP-related technologies
• Experience in Quality Assurance testing
• Strong background in VoIP, IPTV, and video streaming protocols and architecture
• Thorough understanding of end-to-end network call flows and relevant protocols (DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323, RTCP)

Core Competencies

• Exceptional troubleshooting, investigative, and problem-solving abilities
• Strong communication and presentation skills — both written and verbal
• Ability to manage competing priorities in complex, high-pressure environments
• Customer-first mindset with a passion for satisfaction and follow-through
• Comfortable working directly with customers, even in high-pressure situations
• Ability to multitask and manage multiple customer requests simultaneously
• Strong attention to detail and commitment to follow-up
• Project management capabilities and team-oriented work style

Desired Skills

• Experience with network hardware installation and configuration (Cisco, Juniper, or similar)
• Familiarity with web technologies (JavaScript, HTML5, HTTP)
• Knowledge of virtualization technologies (VMware, KVM) and OpenStack deployment
• Understanding of NFV, particularly MANO/ONAMP frameworks
• Experience with billing and charging concepts, including OCS, PCRF, and PCEF
• Familiarity with industry frameworks such as Scrum or ITIL
• Experience with data modelling, DB administration, SQL/PostgreSQL, ETL, and/or BI
• Background in wireline (Cable, DSL, FTTH) and/or wireless networks (LTE, 5G, Wi-Fi, UMTS, GPRS)
• Experience with SQL databases, network traffic monitoring, or firewall technologies in a Telecom, ISP, or Cable Internet environment
• Mandarin language proficiency highly desirable 

Work Conditions

• Fast-paced office environment
• Occasional extended hours or split shifts may be required
• Occasional travel required

What you can expect from us:  

AppLogic Networks is an exceptional place to grow your career, offering an environment built on innovation, collaboration, and strong core values that shape everything the company does.

At AppLogic, people are at the heart of success, and the company’s values - Trust Each Other, Win Together, Do the Right Thing, Delight Our Customers, Keep Getting Better, and Think Big, Be Bold - define its culture and guide every decision. Trust and teamwork form the foundation of how AppLogic operates, creating a workplace where individuals feel empowered, supported, and respected. Collaboration is not just encouraged but celebrated, ensuring that every success is a shared one. The company’s commitment to doing the right thing and delighting customers drives excellence across all projects, inspiring employees to deliver solutions that make a real impact.

• Flexible working hours, hybrid first, global work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.
• A friendly, welcoming, and supportive culture
• Employee Recognition programs
• AppLogic Networks offers competitive salaries and a comprehensive benefits package, including health insurance, and other perks to ensure the well-being and financial security of its employees.