Title UX/UI Designer – Customer Journeys Altersvorsorgedepot
Location Frankfurt am Main/Kronberg (hybrid)
Reports To Product Owner - Altersvorsorgedepot
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Proposition team and feel like you’re part of something bigger.
About your team
The Proposition Management team is the driving force behind creating and evolving investment solutions and digital journeys for advisers and retail investors in Germany. In our dynamic and dedicated team, you will have the opportunity to be part of a collaborative environment that thrives on rethinking the status quo and delivering meaningful innovation. If you're ready to grow in an inspiring team and shape the investment experience of tomorrow, join us and be part of our exciting journey!
While being part of the proposition organization you will also head up and run the Altersvorsorgedepot team. It is building one of our most strategic new product propositions, creating a scalable, compliant and customer-centred retirement offering that will shape how clients invest for their future.
About your role
As UX/UI Specialist for Pension Products, you will play a key role in translating a complex, highly regulated retirement proposition into clear, scalable and client-centred experiences.
You will be responsible for shaping User Experience across AVD-related customer journeys, ensuring that client needs, regulatory obligations, operational realities and digital delivery considerations are brought together in a coherent and actionable way.
Initially, the role will focus on supporting the project and product build phase, with an ongoing mandate to develop and improve customer journeys across channels as the proposition moves into business-as-usual.
You will work across proposition, operations, technology and control functions to define requirements, map end-to-end journeys and identify opportunities to simplify and strengthen the client experience. This includes understanding how customers interact with the proposition across onboarding, servicing and key lifecycle events, and ensuring those journeys are practical, compliant and operationally workable.
You will help create the connective tissue between strategy and execution, turning customer and business needs into lean customer journeys.
Your Key Responsibilities
- Translate complex user and business requirements into intuitive, user‑centered experiences within cross‑functional Agile teams.
- Design and evolve the look & feel of web and mobile applications, ensuring consistency with brand and design system standards.
- Conduct and synthesize qualitative and quantitative user research to prioritize user needs and validate design decisions.
- Create wireframes, user flows, prototypes, and high‑fidelity UI designs using modern design tools.
- Collaborate closely with developers to support iterative implementation and high‑quality design handover.
- Ensure design quality, documentation, and traceability using tools such as Confluence and Jira.
- Apply lean, user‑centered design principles, testing assumptions early and iterating based on user feedback.
- Continuously improve user interfaces, interaction patterns, and design processes to enhance usability and value.
About you
You bring strong experience in UX/UI or digital product design within financial services, ideally in regulated contexts such as investments, platforms, pensions, or retirement products.
You are comfortable collaborating across business, operations, and technology teams, translating complex rules, processes, and product requirements into clear, intuitive user flows, interfaces, and design solutions. You balance a strong user‑centric mindset with an understanding of operational feasibility and regulatory constraints.
You excel at designing and visualizing end‑to‑end user journeys, identifying dependencies, and creating clarity in evolving product environments where processes and propositions are still being defined.
Experience working on digital transformation initiatives or product delivery within cross‑functional, Agile squads is highly valued.
You have several years of experience in UX/UI or digital product design, including user research, usability testing, and iterative design for web and mobile products.
- Several years of experience in UX/UI or digital product design, including user research and usability testing for web and mobile products.
- Strong customer‑centric mindset, with a focus on intuitive, high‑quality mobile user experiences.
- Proficiency in Figma for wireframing, prototyping, and UI design, ideally working with design systems.
- Hands‑on, proactive attitude, adaptable, self‑driven, and solution oriented.
- Strong collaboration and communication skills, working effectively in cross‑functional teams; fluent in German and English (German preferred).
- Interest or experience in banking or financial services; experience with Jira and/or Confluence is a plus.
Skills Required
- Several years of experience in UX/UI or digital product design including user research and usability testing for web and mobile products
- Proficiency in Figma for wireframing, prototyping, and UI design
- Experience designing and visualizing end-to-end customer journeys and user flows
- Strong customer-centric mindset and focus on intuitive mobile user experiences
- Hands-on, proactive, adaptable and solution-oriented attitude
- Fluent in English
- Fluent in German
- Experience working in financial services or regulated contexts (investments, pensions)
- Experience or familiarity with design systems
- Familiarity with Jira and Confluence
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
Fidelity International Insights
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What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
