Jobs at Fidelity International

Monitor, review and respond to data loss and insider risk events across DLP tools; implement and tune DLP/insider risk controls; work with stakeholders to contain incidents; identify automation and policy improvements; maintain documentation and reporting to improve detection and response efficiency.

Design, build, and optimize multi-channel, CDP-driven customer journeys across email, SMS/WhatsApp, push, and in‑app. Execute campaigns end-to-end, perform QA and pre-flight checks, support QA automation, run A/B tests, monitor KPIs, and ensure compliance and deliverability.

Lead governance, risk and control framework for the Complaints function. Design and run risk-based control testing, manage risk events, ensure regulatory reporting (FCA/DISP), steward complaints data, oversee business continuity, deliver assurance reporting, and lead a Governance & Oversight Assistant Manager.

Oversee the Client Support team’s daily operations, workload allocation, service levels, people leadership, and complex client queries. Coordinate RFP responses, pitches, and site visits; develop workflows, management reporting, team structures, and process improvements. Support strategic change, risk reduction, stakeholder relationships, client retention, and new business activity while coaching team members and promoting continuous improvement.

Leads business analysis and process-improvement initiatives for General Counsel operations. Responsibilities include stakeholder engagement, current- and future-state process mapping, requirements gathering, workshop facilitation, gap analysis, automation assessment, business-case development, solution evaluation, project coordination, UAT, implementation support, documentation, training, and change adoption. The role bridges business, technology, data, and delivery teams to simplify, standardize, automate, and improve regulated operational processes.

Support the Group Conduct Intelligence & Operations team by monitoring personal conflicts and trading compliance, producing reports and dashboards, maintaining monitoring systems and procedures, analysing regulatory risk, supporting investigations and audits, and partnering on process, control and technology improvements.

Develops end-to-end machine learning and predictive analytics solutions for customer retention, propensity, cross-sell, upsell, forecasting, and commercial decision-making. The role applies statistical modeling, translates business problems into actionable insights, partners with data engineering and technology teams to operationalize solutions, and drives adoption among global Sales, Marketing, Distribution, and Finance stakeholders.

Leads global performance measurement and attribution operations across equity, fixed income, and multi-asset portfolios. Oversees methodologies, governance, controls, systems, vendor relationships, analytical quality, and operational scalability. Manages geographically distributed teams and partners with portfolio management, risk, product, client, and technology stakeholders. Drives transformation, automation, system enhancements, and delivery of investment insights supporting decision-making, product development, client reporting, pitches, and due diligence.

Coordinate and execute migration of existing pension schemes to the FPSL model. Manage money movements, reconcile member positions, maintain project plans, liaise with stakeholders, identify and resolve operational issues, provide quality control, and ensure timely, risk-controlled delivery.

Lead Hong Kong marketing strategy for Wholesale, Institutional and ETF channels, manage integrated campaigns (digital, events, content), build brand visibility, drive client engagement and commercial outcomes, lead local team and agencies, ensure compliance and measure marketing ROI.

Leads global cyber defense operations, including SOC performance, major incident response, governance, control assurance, third-party SOC and MDR provider management, operational improvement, and leadership development. The role coordinates detection and response activities across regions, drives service quality and metrics, ensures audit readiness, and supports strategic execution for the Head of Cyber Operations.

Reviews and audits written client communications and processes for accuracy, compliance, professionalism, and adherence to internal standards. Provides constructive feedback and coaching, identifies quality trends and risks, supports corrective actions, and recommends process improvements. Partners with training and operations teams to address skill gaps and promote continuous improvement, consistency, and high-quality client service outcomes.

Manage operational special cases for a German retirement product, including Versorgungsausgleich, subsidy failures, product migrations, and lifecycle events. Ensure compliance with German regulations and ZfA procedures, investigate issues, coordinate across Operations, Proposition, Technology, and control teams, maintain process documentation, support testing, and identify process improvements.

The Marketing Manager will develop and execute Taiwan marketing, branding, product, event, sponsorship, and CRM campaigns. Responsibilities include partnering with Sales, adapting regional content for local channels, producing multimedia assets, managing vendors and budgets, coordinating event logistics, ensuring legal and regulatory compliance, and tracking KPIs related to customer satisfaction, campaign efficiency, brand awareness, and web usage. The role requires asset management marketing experience, bilingual English and Chinese communication, stakeholder management, and relevant Taiwan financial licenses.

Support growth and servicing of systematic investing, with emphasis on fixed income. Engage clients and distribution, prepare sales and marketing materials, manage queries and reporting, support pitches, sign-off deliverables, contribute to product launches, and mentor junior staff. Represent systematic capabilities internally and externally and contribute to strategy, client retention, and product development.

Site Reliability Engineer responsible for reliability, performance, and availability of mission-critical financial applications. Lead incident response and root-cause analysis, define SLOs/SLIs, implement observability and automation, optimize latency and scalability, and collaborate with development, DevOps, and business teams to align technical reliability strategies with trading and portfolio workflows.

Provide production support and maintenance for customer-facing transactional web applications. Diagnose, code fixes, restore service for high-severity incidents, participate in on-call rota, drive root-cause analysis, advise releases, and improve application performance and reliability.

Manage production and updating of product and marketing materials, execute digital-first campaigns and email programs, maintain website content and analytics, support events, coordinate regulatory sign-offs, and collaborate with sales, legal, product and regional teams to drive fund marketing and sales enablement.

Lead Japan product strategy and lifecycle for investment products: identify opportunities, design and launch funds, build business cases, manage regulatory engagement, partner with Distribution and Investment Management, coach junior staff, and represent local priorities in regional/global product forums.

Lead end-to-end business analysis for Corporate Property Services: translate complex requirements into feasible solutions, collaborate with product, technology and vendors, drive requirements lifecycle, use data and process analysis (including AI-enabled techniques) to accelerate discovery and optimisation, and coach BA team to embed best practices and deliver outcomes.