How you'll make an impact
- Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
- Design and implement comprehensive research plans for complex projects in a fast-moving environment
- Regularly present at Town Hall and All Tech meetings
- Synthesize research findings into actionable insights and effectively communicate them to stakeholders
- Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
- Expand our research repository to make insights accessible and usable by the broader organization
- Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
- Proactively identify research opportunities that could improve product strategy and user experience
- Advocate for user needs in strategic planning and prioritization discussions
Skills that will help you thrive
- Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience
- 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree.
- A work history in the financial services industry is preferred
- Knowledge of various research methodologies and when to apply them effectively
- Strong cross-functional partnership skills
- Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations
- Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms
- Comfort working in an agile environment and adapting research approaches to support rapid iteration
- Ability to balance strategic research initiatives with tactical needs
- Experience collaborating with data analysts to connect qualitative insights with quantitative metrics
- Willingness to manage parts of ResearchOps and self-serve recruitment
- Proficiency with analytics software like Heap, Posthog, or similar is preferred
Resources to help you Prosper
- A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work
- Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
- Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
- Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace
Interview process
- Recruiter Call: A brief screening to discuss your experience and initial questions
- Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member
- Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills
- Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises
Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.
Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.
- Diversity expands opportunities
- Collaboration creates better solutions
- Curiosity fuels our innovation
- Integrity defines all our relationships
- Excellence leads to longevity
- Simplicity guides our user experience
- Accountability at all levels drives results
*All personal loans are made by WebBank.
¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.
What We Do
Prosper’s mission is to advance financial well-being. The company’s online lending platform connects people who want to borrow money with individuals and institutions that want to invest in consumer credit. Borrowers get access to affordable fixed-rate, fixed-term personal loans. Investors have the opportunity to earn solid returns via a data-driven underwriting model. To date, over $17 billion in personal loans have been originated through the Prosper platform for debt consolidation and large purchases such as home improvement projects, medical expenses and special occasions.
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