We are looking for a mixed-method Vehicle Experience Researcher, which will be the glue between the digital interface and the physical cabin experience for Zoox. This role requires a high-velocity researcher who is just as comfortable designing a complex quantitative benchmark study as they are running extensive in-vehicle testing. You will navigate the unique intersection of software and hardware, ensuring that everything of the vehicle works as a single, cohesive system.
In this role you will:
Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns
Synthesize insights into clear frameworks that inform product direction
Contribute to defining principles that guide the evolution of in-vehicle experience
Move beyond individual features to map the entire end-to-end vehicle rider experience journey.
Conduct foundational research in ambiguous, early-stage product areas where the problem space is not well defined.
Design and run robust quant studies to establish experience benchmarks. You will define what "good" looks like and track our progress against those metrics as the vehicle platform and in-cabin experience evolves.
Lead a high volume of testing sessions within the vehicle to validate features.
Investigate how digital touchpoints sync with physical movements and cabin environments.
Partner closely with Product, Design, and Vehicle Engineering
Translate research findings into clear implications for product decisions
Proactively identify opportunities where research can drive impact
Qualifications
- 7+ years of experience in UX Research, HCI, Human Factors, or a related field
- Strong experience in both qualitative and quantitative research methods. Proven experience designing and running quantitative benchmarking studies and analyzing complex datasets.
- A portfolio that demonstrates research on products with both hardware and software touchpoints.
- Ability to manage a high volume of tactical testing while maintaining a strategic, system-level perspective.
- Ability to travel 5–10% within the US to support testing and research initiatives
Bonus Qualifications
- Experience in automotive, robotics, aerospace, or specialized consumer hardware (e.g., VR/AR, smart home).
- Ability to "speak engineer"—understanding the constraints of vehicle platforms, thermal systems, and motion profiles.
- Experience working in large, complex organizations where building cross-functional alliances is key to getting things done.
Skills Required
- 7+ years of experience in UX Research, HCI, Human Factors or related field
- Strong experience in both qualitative and quantitative research methods
- Proven experience designing and running quantitative benchmarking studies and analyzing complex datasets
- A portfolio that demonstrates research on products with both hardware and software touchpoints
- Ability to manage a high volume of tactical testing while maintaining a strategic perspective
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
Zoox Insights
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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