Company Overview:
Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using cutting-edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn™ Startup; TripleTree iAward; multiple KLAS Research Points of Light awards, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.
Opportunity Overview:
We are looking for an exceptional UX Researcher to support the full lifecycle of our products by planning and conducting user experience research and sharing compelling insights with product managers, designers, and executives. Ultimately, your work will directly impact the experience and care that patients receive when they need help the most.
As a UX Researcher, you will plan and conduct exploratory ethnographic research with patients, doctors, and healthcare workers; support designers with concept and prototype evaluation research; and design and analyze quantitative surveys. You will deliver clear and actionable research presentations that will inspire everyone. You can thrive in ambiguity and desire to learn and collaborate cross-functionally. Most of all, you are passionate about understanding how healthcare providers think, feel, and act.
Last but not least, people who succeed here are empathetic teammates who are candid, kind, and caring and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
What you will do:
- Manage research projects from beginning to end, from planning and execution to analysis and synthesis, and then presenting insights in reports and readouts
- Analyze the scope of research requests and develop an appropriate research plan
- Plan and conduct generative research, including contextual inquiry, qualitative surveys, interviews, and literature reviews (some travel expected)
- Plan and conduct evaluative user research, including concept validation and usability tests
- Write clear, impactful insights to communicate how participants think, feel, and behave – and explain why
- Design and deliver research reports and readouts for a wide variety of internal partners
- Develop behavioral archetypes, journey maps, or other visual deliverable
- Translate user research findings into strategic and tactical recommendations
Your background
- 3+ years of experience in UX Research
- Passion for creating consumer-centered product designs and cross-functional team collaboration
- Drive to constantly learn and explore new research and analysis methods
- Expert in qualitative user experience research methods
- Familiarity with quantitative research methods
- Experience working in Agile software development process
- Ability to develop and present research results to review with cross-functional stakeholders for review and feedback
- Bachelor’s or Master’s degree in Design, Cognitive Science, Statistics, Psychology, HCI Human Factors, or equivalent experience
We can’t wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.
The salary range for this position is $120,000 to $130,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.
#LI-Remote
#BI-Remote
What the Team is Saying
Similar Jobs
What We Do
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry-wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.
Why Work With Us
Cohere Health brings together a community of healthcare and technology team members, passionate about changing the challenging parts of healthcare. If you enjoy solving challenging problems and learning about healthcare, then Cohere Health is a great career choice.
Gallery
Cohere Health Teams
Cohere Health Offices
Remote Workspace
Employees work remotely.
Cohere employees work from 45 different states throughout the US - Cohere hosts retreats at our headquarters in Boston. ZignaAI, a Cohere Health Company, employees based in Hyderabad, India, work in-office 5 days a week.
