Cohere Health Offices

Lead executive relationships with large health plan clients, own strategic account plans, identify and close expansion opportunities, drive cross-functional collaboration, advocate client priorities internally, and ensure successful delivery and exceptional client outcomes.

Owns the business, clinical, and technical success of complex enterprise customer implementations. Leads multi-year, multi-workstream platform deployments, coordinates subject-matter experts, manages timelines and trade-offs, and serves as the executive escalation point for client leadership. The role requires extensive healthcare technology deployment experience, strategic program leadership, and the ability to oversee both business outcomes and technical delivery.

Leads a team of eight Solution Architects supporting complex healthcare platform implementations. Establishes solution design standards, oversees BRD/FRD documentation and future-state workflows, manages escalations, balances account assignments, and coordinates with delivery, configuration, QA, and program teams. Represents Solution Architecture with clients and executives while developing scalable training materials, templates, and playbooks. Requires deep healthcare payer, utilization management, or prior authorization expertise and significant technical leadership experience.