UX Researcher II

The UX Researcher is responsible for conducting user research activities to help deliver intuitive and transformative experiences for our clients and team members. This role works closely with other UX practitioners, designers, strategists, and stakeholders to propose and conduct user research activities across Cox Automotive Dealer Solutions products, services, and platforms.
The ideal candidate should be passionate about user experience research, particularly as it relates to software development.
WHAT YOU'LL DO

• Conduct formative (e.g., contextual interviews) and evaluative (e.g., lab/remote sessions, surveys) research to inform product strategy and tactics.
• Select appropriate research methods based on product phase and timeline
• Assist in creating research proposals and roadmaps
• Recruit test participants, create screeners, and manage participant scheduling
• Set up and facilitate testing, covering quantitative and qualitative data collection techniques
• Collaborate with cross-functional teams to execute research plans based on business needs and growth initiatives
• Analyze research data to uncover insights and present findings to various levels of the organization
• Participate in brainstorming sessions, needs analysis, and features and functionality workshops
• Stay informed about UX Research trends and communicate recommendations to the UX team
• Assist in the creation of interaction designs to support initiatives as needed

WHO YOU ARE
Required Qualifications

• 2+ years of experience in UX research for complex web and mobile software applications
• Proficiency in various research methodologies, including:
  • 1:1 task-based testing/in-depth interviews
  • Remote moderated and unmoderated testing
  • Card sorting (open/closed)
  • Focus groups
  • Contextual inquiry
  • Concept testing/desirability studies
  • Prototype testing
  • Survey creation
• Strong user experience research foundation and flexible approach
• Solid reporting skills, both written and verbal
• Ability to work effectively in a cross-functional team environment
• Experience communicating with stakeholders, designers, product managers, and engineering team members
• Familiarity with tools such as Pendo, Qualtrics, Figma, Axure, Adobe Analytics, or Optimizely
• Portfolio demonstrating experience in conducting strategic research with business outcomes
• Experience performing UX Research within an Agile SDLC

Additional Skills

• Ability to translate business requirements into usable interface layouts
• Create site maps, user flows, wireframes, and interactive mock-ups/prototypes
• Adaptability to work on multiple projects and adjust priorities as needed

TRAVEL REQUIREMENTS:
Up to 5%
USD 85,500.00 - 128,300.00 per year
Compensation:
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.