UX Product Manager – PAYGo Phones

What you would be expected to do:

• Design and improve the experience a customer has from first contact with the programme through to completing their repayment and beyond.
• Map the full customer journey: discovery, application, credit assessment, activation, repayment, customer assistance, and upgrade.
• Identify and systematically reduce friction at every step — particularly in sign-up, identity verification, and device activation.
• Design the post-purchase lifecycle: repayment communications, customer assistance flows, and retention pathways.
• Ensure the experience is accessible and appropriate for users with varying levels of digital literacy and internet access.

Field Agent Experience & Tools

• Research how agents work on the ground — their daily workflows, pain points, and opportunities within their current tools.
• Design and improve the mobile apps and dashboards agents use to prospect, onboard customers, process sales, and track performance.
• Build a streamlined recruitment-to-first-sale experience for new agents joining the network.
• Ensure agent tools are fast, simple, and reliable in low-bandwidth environments across 11 markets.
• Create feedback loops so agent insight from the field continuously informs product prioritization.

Internal Field Staff Experience

• Examine how field staff assist agents — what information they need, how they access it today, and where gaps exist.
• Design and improve the internal tools field staff use to monitor agent activity, identify underperformers, and intervene early when an agent is struggling.
• Build visibility dashboards that surface the right signals — activation rates, repayment trends, agent productivity, stock levels — so field staff can prioritize their time in the field.
• Create feedback channels so field staff can surface product issues, market-specific barriers, and on-the-ground insight back to the product team.

Device Management

• Define the user experience of MDM: how customers are notified, what they can still access during a restriction, and how they restore full access.
• Own the MDM product roadmap: notification design, restriction framework, edge-case handling, and market-specific configuration policies.
• Work with credit, legal, and customer experience teams to ensure MDM policies are fair, transparent, and compliant across markets.
• Use research and data to examine how MDM events affect customer behaviour and repayment patterns.

Funnel Performance & Insight

• Define and track key experience metrics across all three user groups: customer activation rates and repayment behaviour, agent onboarding time and productivity, and field staff productivity.
• Use funnel data, drop-off reviews, and qualitative research to build a complete picture of where the experience breaks.
• Run structured experiments to test improvements and measure their impact.
• Communicate insight across the business — with commercial, operations, engineering, and country teams — so user experience evidence informs broader business choices.

You might be a strong candidate if you have:

• 8–10 years in UX product management, digital product ownership, or a closely related role — with clear examples of owning user experience end-to-end.
• Experience designing for multiple, distinct user groups simultaneously — ideally including both consumers and operational/field users.
• Track record of conducting or commissioning user research and translating findings into product improvements.
• Experience working in mobile-first, low-bandwidth or emerging market environments is a strong advantage.
• Background in consumer finance, telecoms, device financing, or distribution-heavy businesses is an advantage — but not essential.
• Experience working across multiple countries or markets with different regulatory and cultural contexts.
• A degree in design, business, technology, or a related field — or equivalent professional experience.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of
• innovation and making a profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from
• different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager,
• and professional through the Sun King Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.