The Role
Leads strategic planning and operational support for high-value overseas clients and relationship-manager services. Builds segmentation models, optimizes client allocation, translates incentive schemes into KPIs, and manages performance. Develops high-value client strategies, lifecycle frameworks, campaigns, and RM engagement programs. Conducts data analysis, performance reviews, and process optimization to improve RM productivity. Requires overseas investing knowledge, financial-services client operations experience, strong business analysis, cross-functional execution, fluent English, and preferably business Japanese.
Summary Generated by Built In
- Lead strategic planning and ops support for high-value / high-potential overseas clients and RM (Relationship Manager) service ops
- Build models/algorithms to identify high-value segments; optimize client allocation by RM capacity, coverage, and productivity tiers for refined segmentation ops
- Translate RM performance and incentive schemes into KPIs by capacity and segment; track, analyze, and manage performance
- Set high-value client strategies; orchestrate product/service mix and campaign execution in RM-led engagement scenarios
- Design a lifecycle management framework; partner with acquisition, brand, and platform teams to convert non-high-value clients into high-value via RM engagement
- Run performance reviews, data analysis, and RM service-process tracking; lift RM productivity through a PDCA closed loop (design → execute → data → optimize)
- Use AI tools to boost daily work and business ops efficiency
Requirements
- Bachelor's from top-tier university
- 3+ years in high-value/KA client ops, RM sales ops/enablement, or relationship management at a leading securities firm, bank, internet-finance, or fintech; must have owned core metrics (client-base, AUM, and revenue growth)
- Hands-on investing in overseas markets (US/HK equities, options, and/or crypto); familiar with overseas competitors; able to surface trader needs and pain points; highly sensitive to market trends and opportunities
- Prior RM experience preferred; conversant with high-value client service challenges and able to deliver solutions that lift RM effectiveness and productivity
- Strong business-data analysis and insight; turns data into actionable strategy and execution plans
- Data-driven, user-centric, commercially acute; adept at strategy execution, cross-functional stakeholder management, and project management
- Fluent English; business Japanese a plus
Skills Required
- Bachelor's degree from a top-tier university
- 3+ years of experience in high-value or key-account client operations, RM sales operations or enablement, or relationship management in securities, banking, internet finance, or fintech
- Experience owning core metrics including client base, assets under management, and revenue growth
- Hands-on investment experience in overseas markets, including US or Hong Kong equities, options, and/or cryptocurrency
- Knowledge of overseas competitors and ability to identify trader needs, pain points, market trends, and opportunities
- Relationship-manager experience and understanding of high-value client service challenges
- Strong business data analysis and ability to convert insights into actionable strategies and execution plans
- Data-driven, user-centric, commercially oriented, and capable of strategy execution, stakeholder management, and project management
- Fluent English
- Business Japanese
Futu Holdings Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Futu Holdings Limited and has not been reviewed or approved by Futu Holdings Limited.
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Healthcare Strength — Health insurance in the U.S. arm is described as strong, with some accounts citing employer-paid premiums for employees. Core medical coverage is listed across U.S. roles.
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Retirement Support — Retirement programs are offered by region, including a U.S. 401(k) with employer contribution and Hong Kong MPF participation. PRC and Singapore roles align with statutory social insurance and CPF-related schemes.
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Equity Value & Accessibility — Equity compensation exists via a group share incentive plan, with some roles in U.S. subsidiaries receiving RSUs at hire. Where granted, equity can meaningfully augment total compensation.
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The Company
What We Do
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 26 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go. At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
