- Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
RESPONSIBILITIES
- 通过各类途径（热线电话、电子邮件和在线客服）接收客户的询问，高效并高质量地回答问题和 / 或解决客户问题。
- 及时处理和协调客户工作。
- 为客户非技术性的咨询或申请提供支持，并确保所有客户申请都得到明确记录、沟通并妥善管理。
- 与公司其他部门（如销售、业务发展或财务等）保持沟通与合作，以确保让客户体验到卓越的服务。
- 跟进查询电话；迅速、专业地回应特定客户的询问。
- 了解有关作业指导书、客户要求等最新知识，并利用这些知识提供卓越的服务。
- 阅读并遵守 UL Solutions行为准则。
- 完成公司安排的其他职责。
QUALIFICATIONS
- College diploma or above
- At least one year of external customer service experience
- Good interpersonal and communication skills
- Fluent in Mandarin and English
- Experience in Call Center or managing a digital channel is preferable
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- College diploma or above
- At least one year of external customer service experience
- Good interpersonal and communication skills
- Fluent in Mandarin and English
- Experience in a call center or managing a digital channel
What the Team is Saying
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What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
