Job Description:
User Experience Researcher
The Role
Fidelity Investments is looking for a User Experience Researcher with an operations focus who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.
The Expertise and Skills You Bring
Experience
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5-8 -years of UX or related experience is preferred
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A degree in a related field such as in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification
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Experience working on agile teams delivering value in digital products preferred
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Financial or similar industry experience desired.
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Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.
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Experience with UXops preferred
Skills
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Deep familiarity with executing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting.
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Ability to craft, evaluate and evolve user models (personas, scenarios, profiles).
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Ability to perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability.
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Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
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Creates and develops post project executive summaries, retrospectives and project follow-ups
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A foundation of development knowledge, both web and mobile
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Partnering with other user researchers and designers to understand the customer problems to tackle
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Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
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An unwavering curiosity to ask why
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Knowledge of change management preferred
UX Researchers typically:
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Lead definition of the research work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
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Plan, execute and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices.
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Collaborate with stakeholders to define & refine research objectives and ensure alignment with strategic, business and user goals.
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Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
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Interpret qualitative and quantitative data from web analytics, user research data, trends and patterns to create actionable recommendations at project and portfolio level.
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Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted.
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Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.
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Partner with the product owner to help inform product strategy
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Work across the organization to drive consistent customer experiences
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Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)
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Provide research and product thought leadership
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Manages administrative responsibilities on UXR tools/platforms including Qualtrics, SharePoint, Confluence, Jira, Dovetail and others.
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Supports UX team needs including participant management, data storage, privacy and legal standards, research template library and upskilling.
The Team
As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity’s most critical business issues.
The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, designing more effective rollout and adoption experiences, and paying close attention to every detail in the "last mile."
Certifications:
Category:Information Technology
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Top Skills
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
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