Looking for a job with a purpose? Want to make a real difference in the world?
LION TotalCare is the leader in Firefighter PPE cleaning and repair maintenance. Our NFPA-certified services help enhance firefighter safety and save Fire Departments money by extending the life of their PPE.
Join us to help protect our Firefighters!
Benefits of Working with Us!
- Competitive Salary
- Health & Dental Benefits
- Vision Care Benefits
- Life & Disability Insurance
- 401K Plan
- Education Reimbursement Program
- Company Events and More!
LION is an international company that operates in three markets: the emergency services, military and civilian agency uniforms, and personal equipment markets. LION serves a global customer base of fire departments, military installations, institutions, corporate organizations, and training companies from multiple offices around the world.
Learn more about LION TotalCare here: https://www.lionprotects.com/totalcare
JOB SUMMARY – TotalCare Center Manager
The TotalCare Center Manager is responsible for managing the daily operations and sales team of the TotalCare facility that cleans PPE gear for Firefighters and First Responders. You will provide contractual maintenance service, item tracking, and reporting to fire departments. You will be responsible for ensuring high levels of customer satisfaction, efficient service delivery, and maintaining high-quality standards.
Position Details:
Location: 9 Germay Drive Suite 200A, Wilmington, Delaware, 19804
Hours: Monday to Friday 6:00 am - 2:30 pm. Must be flexible and willing to work overtime when needed to meet client needs.
Reports to: VP, TotalCare
Starting Annual Salary: $70,000 - $80,000
ESSENTIAL FUNCTIONS:
- Manage the daily operations and sales of the facility with a focus on quality and customer service.
- Ensure operational compliance with established procedures and applicable NFPA standards.
- Efficiently maintain pickup and delivery schedule.
- Hire, train and manage the onsite staff.
- Manage the financials and assist with sales planning for the facility.
- Ensure computer systems and facility equipment remain operational.
- Resolve customer problems and provide customer service to all fire departments when needed.
- Function as the local safety leader to include: ensuring health and safety regulations are observed, provide safety training to employees, safety audits and conducting safety meetings.
- Monitor and evaluate the workflow to identify more efficient methods of operation.
- Maintain and update procedure documents.
- Other duties as needed.
EDUCATION & EXPERIENCE:
- Associate Degree in Business or a related field is preferred but will accept relative industry experience in lieu of degree.
- Experience within a computerized warehouse, industrial laundry and/or product maintenance environment.
- Experience with Microsoft Office applications and ERP systems such as Oracle or SAP considered a huge asset.
- Experience managing sales representatives a bonus.
- Effective communicator, both verbal and written
- Excellent customer service skills
- Ability to work in a fast-paced, time-sensitive environment and to meet all deadlines
- Strong analytical and problem-solving skills.
- Positive attitude and demonstrated ability to work well with a team.
- Self-motivated and organized.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Highly flexible and able to react constructively and with a positive attitude to multiple demands, shifting priorities, change and unexpected events.
- Hearing and vision required to be within normal ranges with or without correction
- May be required at times to perform light lifting and carrying (30 lbs) and up to 8 hours a day on standing/walking/ driving.
- Required to operate traditional office equipment including computers, copiers, telephones.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate degree in Business or a related field, or equivalent relevant industry experience
- Experience in a computerized warehouse, industrial laundry, or product maintenance environment
- Experience with Microsoft Office applications
- Experience with ERP systems such as Oracle or SAP
- Experience managing sales representatives
- Effective verbal and written communication skills
- Excellent customer service skills
- Ability to work in a fast-paced, time-sensitive environment and meet deadlines
- Strong analytical and problem-solving skills
- Ability to work well with a team
- Self-motivated and organized
- Ability to work overtime when needed
- Ability to perform light lifting and carrying up to 30 pounds
- Ability to stand, walk, and drive for up to 8 hours per day
What We Do
LION is always ready to make sure you're ready for what's next. We have a legacy and ongoing vision of introducing new products and services — designed to ensure the health, safety and performance of the first responders and military personnel who serve our communities and our country. LION PERSONAL PROTECTIVE EQUIPMENT (PPE) Our game-changing PPE innovations are designed to best prepare firefighters, EMS teams and law enforcement officers for the dangers and hazards they encounter on the emergency calls. Our first responder garments also include high-performance CBRN ensembles, rescue wear and LION StationWear™. Additionally our LION TotalCare® maintenance programs help to extend PPE wear life and safety performance, LION FIRE TRAINING Our state-of-the-art fire training tools and custom training facilities provide the global workforce and first responders with realistic, repeatable training scenarios, keeping them prepared for the potential live-fire dangers they face on the job. LION MILITARY LOGISTICS Paradigm-shifting supply chain and logistics programs from our LVI division help keep equip our warfighters for the rigors of training and the challenges of battle. Always keeping first responders ready for action....before, during and after.
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