Unit Manager - Projects

Description and Requirements
Position Summary:
This position will have direct responsibility, as a PPM representative, for the day- to -day program management of strategic programs. Ensuring operational excellence through the identification, prioritization, and implementation of projects/programs that meets strategic, tactical, market, and customer demands. Identifies and resolves project interdependencies, overlaps and integration concerns across the portfolio. Drive change management and manage changes including changes to business processes, systems and technology, job roles and organization structures.
A Unit Manager, TRC Support role provides functional and technical support for TRC (Tax Reporting Cloud) environments and end users, supporting both GAAP and STAT reporting across multiple regions. This position plays a critical role in ensuring stability, accuracy, and continuity of TRC operations by supporting administrative functions, data integrations, and issue resolution.
The role requires close collaboration with tax stakeholders, GAAP Consolidation Tax teams, and IT partners to troubleshoot issues, support data flows, and contribute to project and enhancement activities. The Manager is expected to operate in a complex, multi-region environment while maintaining a high standard of accuracy, responsiveness, and control.
Job description:

• Prepare Management reports and executive dashboards providing clear visibility into project status, risks, dependencies, and outcomes
• Manage multiple stakeholders across regions, ensuring alignment on priorities, timelines, and deliverables
• Schedule, host, document, and publish meeting minutes within stipulated timelines, ensuring action items are tracked to closure
• Drive operational excellence by standardization of processes, templates, and reporting to improve efficiency, consistency, and scalability
• Implement continuous improvement initiatives to reduce cycle time, eliminate waste, and enhance delivery predictability
• Identify process gaps and recommend automation or tooling enhancements to improve operational effectiveness
• Embed a culture of control discipline, quality assurance, and operational risk awareness within project teams
• Ensure project outcomes are aligned with business objectives, strategic priorities, and value realization goals
• Provide data-driven insights to leadership to support decision-making and prioritization
• Contribute to best practices, lessons learned, and knowledge management to strengthen organizational maturity

Education:
Graduates or post-graduates with strong communication skills
Data Analytics, or a related technical discipline (preferred)
Experience:

• Minimum 8-10 years of experience with 2+ years of relevant experience of Program & Project Management, data integration and data flow management
• Hands-on experience working with Oracle, TRC, and Alteryx environments, particularly in the context of enterprise data flows and integrations

Knowledge and Skills:

• Strong data integration and data flow management skills
• Experience with metadata mapping and configuration
• Working knowledge of tax provision data structures, including current and deferred tax concepts
• Technical exposure to Oracle and/or Alteryx platforms (preferred)
• Ability to troubleshoot system and data issues in a multi-region, multi-GAAP environment
• Strong coordination skills to work effectively with tax teams and IT stakeholders
• Strong analytical and problem-solving skills
• Good understanding of Project Management Concepts
• Good understanding of MS-Office, Power BI & AI tools
• Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to Leadership/stakeholders

Experience managing/working with geographically distributed and culturally diverse working groups with strong intra-team management and coaching skills
Other Requirements:

• Should be proficient in AI tools, Excel & PowerPoint
• Project management certifications are preferred
• US Tax knowledge will be an added benefit (preferred)

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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