Unit Manager- IT Support On Site

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Unit Manager, IT Support - On Site for our growing team!

AS a Unit Manager you manages, support and coordinates a team of technicians that focus on the acquisition, deployment, configuration, support and maintenance of local end user technologies and related software including computers and peripherals, and video conference equipment.

In collaboration with their superior, manages the performance of employees according to previously set expectations and company values. Also works in collaboration with all IT sectors for the projects delivery impacting the activities of the team and finally participates in reviewing, improving, and creating procedures and processes for their service

Position: We have 4 job opening. (Calgary ,Toronto, Montreal and Quebec City).

Office : We are in a hybrid work mode. Your presence to the office will be requires 3 days a week. You may have to visite other Intact offices in your province to meet with your team.

What you'll do here:

• Oversee the day-to-day responsibilities of the of IT technicians, such as schedule, workload and priorities.

• Evaluate the team’s performance in collaboration with management team.

• Provide regular and ongoing feedback, mentor and coach to the team to ensure strong development of employees.

• Ensure the quality of the service delivered .

• Ensure a high level of employee engagement and help create an environment where employees thrive by executing engagement action plans.

• Ensure effective communication and collaboration with management and other teams in case of system failure or problem.

• Be available 24/7 for the support of the operational team.

• Participate in the improvement of operational processes and logistics.

• Contribute to the company's business continuity plans.

What you bring to the table:

•  8 to 10 years of relevant experience

• Bachelor's degree in computer science or any combination of equivalent education and experience

• 1 year of coaching or management experience (major asset)

• Knowledge of technology and ITIL

• Is proactive and have strong organizational and time management skills

• Solid experience and excellent customer service skills

• Keen sense of urgency and can manage priorities

• Can solve problems and make informed decisions

• Can motivate and lead others and has excellent communication skills.

• The unit manager might have to travel across the country to attend meetings and meet with employees.

• Bilingualism (French- English), For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid 

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.