Unit Assistant

Primary Function 

The Unit Assistant is the welcoming first point of contact for Club members, families and visitors. The role supports safe front desk operations, accurate attendance and dismissal, surveillance awareness, family communication and organized administrative processes. 

By providing consistent front-desk and safety support, the Unit Assistant enables the Unit Director to focus on staff leadership, program quality, regulatory compliance and Unit performance. The Unit Director retains overall supervisory and operational accountability. 

Key Roles (Essential Job Responsibilities) 

Front Desk and Member Safety 

• Member arrivals: Greet members and verify accurate check-in in BGCT’s Membership Management System (MMS). 

• Safe Passage: Verify authorized release information, coordinate point-to-point transfer of supervision by authorized BGCT staff, and record checkout after the transfer is complete. 

• Security awareness: Monitor entrances, visitor access and designated surveillance feeds; promptly alert leadership to concerns and initiate emergency steps as required. 

Family and Visitor Communication 

• Reception: Welcome families and visitors, answer the Unit telephone and route messages and inquiries accurately. 

• Membership support: Assist with enrollment paperwork, attendance information and routine member-record updates as assigned. 

• Confidentiality: Protect sensitive youth, family and employee information and refer complex matters to the Unit Director. 

Operational and Safety Readiness 

• Safety binder: Keep the Unit Safety Binder complete, organized, accessible and current; flag missing or expired records. 

• First aid: Check accessibility and inventory of first aid kits; coordinate replenishment. 

• Supplies: Maintain a neat reception area; monitor program supply inventory and communicate needs. 

• Administrative support: Assist with routine reports, communications, program and event preparation and other assigned workflows. 

Teamwork and Accountability 

• Follow-through: Communicate promptly, maintain accurate records and anticipate routine needs. 

• Role boundaries: Support but do not independently assume the Unit Director’s personnel, licensing or facility management authority. 

Additional Responsibilities 

Participates in assigned training, safety initiatives and related projects; performs additional duties as directed by the supervisor. 

Knowledge / Skills Required 

• High school diploma or GED; reception, customer service, administrative or youth-serving experience preferred. 

• Reliable attention to detail, sound judgment, computer and communication skills. 

• Ability to work with confidential records and manage simultaneous front desk priorities. 

• Meet required background screening, child safety and other BGCT training requirements. 

Core Competencies 

Safety Awareness & Judgment • Ensures Accountability • Communicates Effectively • Customer Focus • Plans & Organizes • Collaborates & Instills Trust • Initiative & Adaptability 

Physical and Mental Requirements 

• Frequent front desk work, observation of entrances and surveillance systems, standing and movement within an active Club. 

• Reasonable accommodations may be provided. 

General BGCT Expectations 

• Healthy Behavior Modeling: Model positive, healthy behaviors and interactions with Club members. 

• Inclusive Environment: Create welcoming spaces where youth of all backgrounds and abilities can participate and succeed. 

• Continuous Learning: Participate in required annual professional development and apply learning to improve practices. 

• Safe Spaces: Share responsibility for environments free of sexual, physical and emotional abuse; promptly report safety concerns. 

Disclaimer 

This description indicates the general nature and level of work expected and is not a comprehensive inventory of all duties, responsibilities or qualifications. 

I have read and understand the role and responsibilities expected of me in this position.