The Role
Work with underwriting, IT and stakeholders to design, document and implement operational processes and efficiencies. Act as liaison between underwriters and IT, manage vendor relationships, produce reports and business cases with data-driven cost/benefit analysis, and drive projects from concept to implementation while ensuring compliance and best practice across the underwriting function.
Summary Generated by Built In
We have an exciting new opportunity for someone from an Underwriting background to join CFC’s operations team, a team that is a cornerstone in driving change and scaling the business in line with our ambitious growth trajectory. We focus on driving efficiencies and best practices throughout the underwriting processes, challenge how the business operates today and work at setting up CFC for additional growth.
The team also manages external vendor relationships, our underwriting support function and much more. We work with numerous teams across the business on a variety of projects and initiatives. No two days are the same!
About the role
This role will work closely with other members of the operations team as well as underwriters, IT and other stakeholders across the business. You will develop and onboard new operational processes and efficiencies and represent underwriters’ interests when working on projects. You will ensure efficiency and best practice is aligned and implemented across the function. A big part of the role will be working as a liasion between underwriting team leaders and IT to ensure the underwriting systems have been set up for maximum efficiency and quality.
- Documenting and creating operational process flows for various teams across the business.
- Generating ideas and strategies for technology, people and process improvements; collaborating with relevant teams along the way.
- Presenting solutions to the Underwriting Operations Specialist Manager and making joint decisions on the best strategies to advance projects to completion.
- Report writing and business case development to go to senior management for proposed strategies, including the use of cost/benefit models and the analysis of underwriting data to identify the benefits and track the value of proposed projects and initiatives.
- Working with underwriters to understand their challenges, generating solutions and working with various teams across the business to enact the solution.
- Working with the compliance and products teams to understand new requirements of underwriters, working with various teams to put new processes in place
About you
We’re looking for driven, self-starters with a strong work ethic. You will have a strong understanding of the insurance industry and end-to-end policy lifecycle, either from experience as an underwriter or broker or experience in insurance operations, focusing on projects and efficiencies.
You have strong time management skills and are able to multi-task and handle numerous projects at once of varying sizes and complexities. You have strong organizational and stakeholder management skills and are able to set and meet deadlines.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Underwriting background
- Strong understanding of the insurance industry and end-to-end policy lifecycle
- Experience as an underwriter, broker, or in insurance operations (projects and efficiencies)
- Experience documenting and creating operational process flows
- Report writing and business case development, including cost/benefit analysis
- Ability to analyze underwriting data to identify benefits and track project value
- Stakeholder management and liaison experience (especially with IT and underwriters)
- Strong time management, multi-tasking and organizational skills
- Experience working with compliance and product teams to implement new processes
- Vendor relationship management / experience managing external vendors
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
