As Underwriting Operations Manager in our Underwriting & Services Centre (UWC), you will shape how Commercial Lines underwriting is executed across segments, lines of business and industries. You will lead the implementation of P&C underwriting processes and best practices in alignment with CEMENA and COG, acting as a key change leader and ensuring strong governance, consistency and control.
You will partner closely with Operations leadership, regional line leaders, Product Managers and the Broker Management team to evolve the operating model, support new products and deals, and drive profitable, sustainable growth.
Key Responsibilities:
Own and enhance underwriting processes within the UWC, ensuring governance, integrity and clear documentation of underwriting rationale.
Drive local implementation of P&C underwriting processes and tools (portals/raters, WASP, wording standardisation, limits profile reviews, etc.) and represent underwriting in IT / UAT initiatives.
Lead the peer review process, audits and quality controls, using critical thinking, problem-solving and data insights to identify trends and improvement actions.
Develop underwriting capabilities through targeted training and coaching in areas such as risk selection, pricing for risk, aligning coverage with risk, contract knowledge, loss analysis and portfolio management.
Oversee local underwriting authorities with regional line leaders, monitoring breaches and ensuring remediation.
Ensure price monitoring in collaboration with actuaries and Line Leaders, leveraging data analytics and loss analysis to optimise performance.
Work closely with distribution partners and internal stakeholders to deliver premium service, identify cross-sell and opportunity management levers, and support complex negotiations and deal structures.
Help build a Lean, continuous-improvement culture, own the Underwriting Centre Playbook, and engage with the Madrid Chubb Academy cohort as a source of ideas and future talent.
Degree in technical discipline and 5+ years of insurance experience with a solid Commercial P&C underwriting background.
Proven expertise in risk selection, pricing for risk, aligning coverage with risk, contract knowledge, portfolio management and loss analysis.
Strong data and technology orientation: able to extract insights from complex data sets and leverage digital tools to enhance underwriting, decision-making and operational efficiency.
Excellent relationship-building, sales acumen and negotiation skills, comfortable working with brokers, clients and internal stakeholders, and delivering clear, persuasive business presentations.
Demonstrated adaptability, prioritisation and problem-solving skills, able to manage multiple projects and deadlines in a dynamic, matrixed environment.
A collaborative leader with a “can do” attitude, focused on people development, premium service, continuous improvement and driving change.
High level in English, any other European language would be a plus.
If you are passionate about underwriting excellence and want to have a visible impact on how Commercial Lines are underwritten across the region, we would be delighted to meet you.
What we offer in return:
- 32 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Wellhub
- Employee assistance program
- Comprehensive Learning & Development offer
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
Similar Jobs
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
