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Get Salesforce right. Now, and forever.
The Role
Lead end-to-end UI/UX design for Salesforce and AWS solutions supporting federal customers. Design intuitive, accessible interfaces compliant with Section 508 and federal standards; oversee UI architecture, prototyping, wireframing, accessibility testing, and validation. Apply Salesforce Lightning Design System expertise across Service Cloud, Experience Cloud, and Agentforce. Mentor development and consulting teams while managing stakeholder relationships and design delivery for complex federal projects.
Summary Generated by Built In
UI/UX Specialist – Salesforce Federal Delivery
Location: Remote/Hybrid (US-based, DC Metro Area). In-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.
Employment Type: This is a contingent role based upon a successful bid award.
Role Summary:
We are seeking a visionary UI/UX Specialist to serve as the cornerstone of our federal practice. The ideal candidate is a proactive problem-solver who thrives on the challenge of designing intuitive, accessible interfaces and navigating the complexities of federal compliance (Section 508). You will have the autonomy to shape our design posture while working with the latest cloud technologies to support our most mission-critical customers.
In this role, you won't just be following a checklist; you’ll be steering the user experience integrity of our solutions. You will be part of a team pioneering how Salesforce and Amazon cloud environments are experienced by federal agencies, ensuring our impact is felt across the entire brand.
Responsibilities:
- Experience Design: Lead the design and implementation of intuitive, accessible user experiences that meet stringent federal requirements and Section 508 compliance.
- Interface Architecture: Manage and oversee the end-to-end design of UI components within Salesforce and AWS environments to ensure all solutions remain user-centric and audit-ready.
- Accessibility Leadership: Drive the accessibility testing and validation process, coordinating with internal teams and federal stakeholders to navigate security and usability assessments.
- Design Engineering: Implement advanced prototyping and wireframing tools to visualize complex data flows across Service Cloud, Experience Cloud, and Agentforce.
- Mentorship: Provide UX/UI guidance and best practices to development and consulting teams throughout the project lifecycle.
- Product Alignment: Maintain and apply expert knowledge of Salesforce Lightning Design System (SLDS) and federal design standards.
Qualifications:
- US Citizenship Required, with ability and willingness to obtain security clearance(s).
- Education: Bachelor's degree required.
- 5-7+ years of experience designing intuitive, accessible architectures and managing UX/UI cycles within federal frameworks.
- Significant experience with the Salesforce suite of products, especially Service Cloud, Experience Cloud, Marketing Cloud, and/or Agentforce.
- Deep familiarity with Section 508 accessibility standards and the federal design system requirements.
- Proven leadership skills and experience in managing design for large, complex federal projects.
- Strong strategic thinking and ability to align creative solutions with federal business objectives.
- Excellent communication, presentation, and stakeholder management skills.
- Certifications: Salesforce UX Designer certification, or equivalent (e.g., Nielsen Norman Group, HFI) (Preferred).
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Skills Required
- US citizenship
- Ability and willingness to obtain required security clearances
- Bachelor's degree
- 5-7+ years of experience designing accessible architectures and managing UX/UI cycles within federal frameworks
- Significant experience with Salesforce products, especially Service Cloud, Experience Cloud, Marketing Cloud, and/or Agentforce
- Deep familiarity with Section 508 accessibility standards and federal design system requirements
- Leadership experience managing design for large, complex federal projects
- Strategic thinking and ability to align creative solutions with federal business objectives
- Excellent communication, presentation, and stakeholder management skills
- Salesforce UX Designer certification or equivalent Nielsen Norman Group or HFI certification
Thunder (thundersf.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thunder (thundersf.com) and has not been reviewed or approved by Thunder (thundersf.com).
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Healthcare Strength — Health coverage is positioned as comprehensive for employees and families, with administration via a recognized benefits platform and employer‑paid life and disability protection noted in postings. Materials emphasize ongoing evaluation to keep offerings best‑in‑class.
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Leave & Time Off Breadth — Time off is described as unlimited with a mandated minimum to ensure people actually take rest. Role listings highlight required floors on PTO usage, creating a safeguard against underutilization.
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Equity Value & Accessibility — Stock options are offered to full‑time teammates across roles, extending total compensation beyond base pay. This broad access to ownership is framed as a core component of the package.
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The Company
What We Do
Get Salesforce and Amazon Connect right. Now, and forever. Thunder is a trusted Salesforce and Amazon Connect partner. Get GSI-level talent at a boutique consulting partner. We are an all-remote team of seasoned Salesforce and Amazon Connect consultants, based from Hawaii to Brooklyn, NY - and everywhere in-between.
