UI/UX Designer

WHO WE ARE 

Noora Health Bangladesh is part of Noora Health’s broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones. 

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.

ABOUT THE ROLE

Mobile Care Companion (MCC) is Noora Health’s remote, mobile-based extension of the Care Companion Program, supporting families through periodic messaging and medical support for inbound queries. Sustained engagement helps reinforce health skills, build caregiver confidence, and improve long-term health outcomes.

In Bangladesh, MCC journeys must build on the health messages and skills introduced through in-person CCP sessions while reflecting local guidelines, care-seeking behaviors, language, and literacy levels—creating a continuous, trustworthy journey from hospital to home.

With high drop-off rates, the UI/UX Designer will design intuitive, motivating, and low-friction experiences that improve retention, particularly for low-literacy and low-resource users. The role will also design effective triage journeys that help users quickly access the right guidance, including escalation to medical executives or doctors when needed.

WHAT YOU WILL DO

• Create MCC experiences across WhatsApp, IVRS, and teletraining that support learning, engagement, triage, and action, tailored to Bangladesh’s local context.
• Design MCC's end-to-end user journeys across content delivery, reminders, prompts, and assisted support.
• Design journeys that align tightly with in-person Care Companion Program sessions and cover our core program areas, including Non-Communicable Diseases (NCD), General Medicine and Surgery (GeMS), Antenatal Care (ANC), and Postnatal Care (PNC).
• Ground journey design in Bangladesh's national health guidelines and protocols (e.g., Ministry of Health and Family Welfare / DGHS guidance), and adapt as guidelines evolve.
• Design high-quality triage experiences for inbound user queries, ensuring users get the right help (including AI-human workflows for efficient resolution).
• Create user flows, wireframes, prototypes, and interaction designs that are simple, accessible, and action-oriented — with particular attention to low-literacy and low-resource users.
• Conduct or support usability testing (remote and on-field) in Bangladesh, and iterate based on user feedback and product data.
• Collaborate with Product, Content, Visual Design, Tech, and Program teams to understand user needs, pain points, and ship high-quality experiences and iterations. Experiment with AI tools to prototype faster, explore ideas, or synthesize research and feedback.
  
  

WHO WE ARE LOOKING FOR

• 3–5 years of experience in UX design for mobile applications or digital products.
• Strong interaction design skills across user flows, wireframes, prototyping, and information architecture.
• Ability to understand and map user needs and translate them into intuitive, user-friendly interactive workflows.
• A user-first champion who loves digging into the 'why' and asking the smart questions needed to turn messy problems into great experiences.
• Proficiency with tools like Figma, Sketch, Adobe XD, or similar.
• Working knowledge of, or willingness to quickly learn, Bangladesh government health guidelines relevant to NCD, maternal, and newborn care.
• Experience designing for health, social impact, or caregiving contexts is preferred.
• Experience using AI tools to iterate faster or analyse complex data is preferred. Basic understanding of code/technical concepts and logic.
• Fluency in Bangla is required; familiarity with regional dialects or additional local languages is a plus.
  

WHAT WE VALUE

We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.

We encourage people from all backgrounds to apply.