UC Engineer / Cisco Collaboration - VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

The UC Voice Engineer, Vice President will be responsible for the engineering and support of the MUFG Voice services (MS Teams Calling & Cisco WebEx Contact Center) system currently in place and Voice recording infrastructure (NICE & Cisco Calabrio) at MUFG. The engineer will be responsible for the support and maintenance of the firm’s Voice systems and delivery best-in-class service. Articulate practical solutions to mission critical issues in a high energy environment, and the ability to work with escalation points while managing the vendor(s). In addition, this role will have accountability for quality assurance, coordinate system upgrades, maintenance, and monitoring to ensure product sustainability.

Responsibilities:

• Work with Telecommunications team to implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, UCCX, Finesse, Jabber, Expressway, etc.
• Support Cisco IP Telephony and Cisco Webex Contact Center Enterprise and all related Cisco IP telephony infrastructure.
• Support call recording with the NICE and Cisco Calabrio call recording platforms
• Support Microsoft Teams Calling and the integration into existing environments.
• Lead Voice projects for coordination of circuit installations and turn-ups, design call flows, based on business requirements.
• Support preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly.
• Perform the necessary documentation additions, updates and deletions to the in-house documentation.
• Ability to troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues.
• Willingness to work extended hours as needed and deadlines require and be on a rotational on-call 24x7 schedule.
• Perform operational and administration tasks and configuration changes. Recommend operational enhancements.

Qualifications:

• 5 years + experience of Cisco IP telephony technology.
• 3 years + experience of Cisco Webex Contact Center.
• Strong work ethic with previous experience in the Financial Industry.
• Telecommunications configuration, design and troubleshooting.
• Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice).
• Familiarity with server operating systems (Linux, Windows) and application software.
• Understanding of networking concepts and tools used for monitoring and troubleshooting.
• Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS).
• Cisco IOS experience required.
• Microsoft Teams Calling experience with the integration of Microsoft Teams Voice into existing environments.
• Must be responsible, self-motivated, self-starter, personable and well-organized.
• Excellent communication and people skills are a must have.
• Must be able to multitask, manage multiple projects and shifting priorities.
• Ability to thrive and work independently or in a team environment.
• Microsoft Office Suite proficient. Visio, Excel, Outlook, Word.
• ServiceNow experience a plus
• CCNA or higher preferable.

Education:

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is between $132k - $170K annually depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.