The Role
The Tutoring Operations Intern will monitor tutoring performance, manage feedback, ensure policy compliance, schedule tutoring sessions, and improve efficiency in tutor operations.
Summary Generated by Built In
Summary
We are looking to hire a Tutoring Operations Intern to join us in our mission to educate the world. The successful candidate shall be responsible for monitoring tutors, ensuring that their performance and the sessions they give meet the required standards, and facilitating communication between the tutors and cross-functional teams.
Responsibilities
We are looking to hire a Tutoring Operations Intern to join us in our mission to educate the world. The successful candidate shall be responsible for monitoring tutors, ensuring that their performance and the sessions they give meet the required standards, and facilitating communication between the tutors and cross-functional teams.
Responsibilities
- Assess the tutors' performance to ensure that it meets the required standards, using the proper systems, tools, and methodologies
- Manage the feedback process between the tutors and the Content Unit to ensure the delivery of high-quality content on time
- Ensure that all tutors are informed of our policies and procedures or any changes that might take place
- Communicate marketplace updates, that is, either new curriculums or new teaching methodologies applied by the Ministry of Education or teaching centers
- Plan the schedules of all the subjects according to the tutors' availability and manage tutors' requests like schedule changes
- Reviewing daily/regular performance and advise on changes that will improve efficiencies/quality of the service provided.
- Developing tutors' performance systems, tools, and techniques.
- Managing the payroll process for tutors.
- Excellent organizational and interpersonal skills
- The ability to handle multiple tasks and priorities and a strong sense of responsibility
- Knowledge of tutoring’s best practices and effective communication
- Communication skills
- Problem-solving skills
- Analytical skills
- Attention to detail
- Continuous learning
- Communication skills
- Time management skills
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The Company
What We Do
Nagwa is an educational technology startup that offers online digital educational services and products for students of all ages, their teachers, and parents. We believe that high quality educational materials should be available to all, no matter where people live or the language they speak. Our mission is to educate the world. Our vision is to be a leader in digital education and an innovator at the intersection of education, technology, and design.
