About this opportunity:
We are now looking for an ASP (Authorized Service Provider) Manager for the CNS services domain to cover multiple operations in EMEA.The role is to ensure the best value at the procurement of services in accordance with the related scope. Have all the needed information on the ASP base in NDO, and act on supplier performance issues, resolve disputes, and handle escalations. Role holders will be required to make fact-based decisions and execute speedily to influence internal and external stakeholders.This role supervises Authorized Service Providers (ASPs) that provide NDO, telecom and infrastructure managed services in MEA, as well as ensuring field workforce EHS compliance.
What you will do:
- Build and maintain strong vendor relationships while ensuring accountability and performance through structured governance, audits, and KPIs tracking. Carrying out trend analysis to drive improvement.
- Presales engagement, ASP scope validation, and drive the ASP's technical evaluation and onboarding.
- Handling of operation requests for new external services.
- Ensure contractual compliance, quality delivery, and EHS adherence by all ASPs. Driving best practice and continual improvement.
- Manage escalations and vendors' disputes in alignment with contractual terms, involving and escalating to Sourcing.
- Optimize vendor engagement to improve cost efficiency and adapt business needs.
- Liaise with operating & SL teams to organize and coordinate ASP work activities.
- Financial purchase to pay tracking and control by conducting regular ASP spending analysis and compliance internal audits, ensuring full adherence to golden rules.
- Drive major corrective actions plans with ASPs. Tracking actions to closure.
- Drive supplier maturity assessments, workshops, and training sessions together with Sourcing and service line team interfaces.
- Drive the third-party pricing modelling and efficiency with sourcing and operation teams & lead cost improvement program.
The skills you bring:
- Education: Bachelor's degree in engineering.
- Min years of experience: 7-10 Years.
- Technical experience: at least 5 years in the CNS (Cognitive Networks Solutions)
- Vendor management or procurement accreditations (CIPS, CPSM) are a plus.
- Technical experience in drive test solutions (legacy & cloud based).
- Managed Services field delivery experience with deep knowledge of network infrastructure and field operations organization, processes, and deliverables.
- Excellent financial acumen and negotiation skills
- Experience in service delivery processes, models, and strategy
- OHS knowledge and skills
- Support with building and formulating strategies and concepts
- Demonstrate strong commitment to ethical conduct
- Analytical and problem-solving skills with an entrepreneurial improvement mindset.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Jordan (JO) || Amman
Req ID: 780487
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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