Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
At Instawork, the safety of our marketplace is our highest priority. We are looking for a Trust & Safety Specialist who is, first and foremost, a meticulous and objective investigator. You will be responsible for protecting our community by resolving complex safety incidents with a firm commitment to evidence and policy.
To excel at the scale we operate, you must be highly proficient in modern operational leverage. This means using vibe coding (Natural Language to SQL) and AI-driven automation to gather facts, synthesize data, and streamline your workflow. We aren't looking for someone to just follow a manual—we want an investigator who uses the latest technology to find the truth faster and more accurately.
Who You Are:- The Master Investigator: You have a "detective" mindset. You know how to weigh conflicting evidence, identify biases, and reach a fair conclusion under pressure.
- AI-Native & Tech-Fluent: You are proficient in using AI to enhance your productivity. You understand how to use natural language to interface with data (vibe analytics) and automate repetitive administrative tasks.
- High Agency: You take extreme ownership of your cases. You don't just "process" a ticket; you solve the underlying problem.
- Experience: 3+ years in Trust & Safety, Operations, or Compliance. Experience communicating with external stakeholders (clients, legal, or law enforcement) is a must.
- Data-Inquisitive: You are comfortable navigating internal systems and using data to build a narrative of facts.
- Lead Complex Investigations: Your primary focus is the end-to-end resolution of safety incidents. You will conduct objective, unbiased, and thorough evidence-based investigations to protect all stakeholders on the platform.
- Evidence-Based Resolution: Manage escalated support tickets with a cool head. You will communicate clearly and consistently with professionals and partners, ensuring that resolutions are grounded in facts and aligned with our terms.
- Vibe Analytics (NL-to-SQL): Proactively interrogate our databases using natural language to generate SQL queries. You will pull your own data to identify fraud patterns and safety trends without needing a technical intermediary.
- Policy Stewardship: Act as a subject matter expert on Instawork’s Community Guidelines. You will apply these policies with precision and help evolve them as the marketplace grows.
- Automated Workflow Design: Identify manual bottlenecks in the investigation process and use AI or low-code automation to build scalable enforcement solutions.
- The base salary for this position is $90,000 - $100,000
- This position is eligible for equity in the form of stock options
- This position is eligible for Instawork benefits, including:
- A variety of medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off and paid company holidays
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Employee discount program
#LI-Onsite
Our Values
Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.Bias for Action
We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!Always Be Learning
We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.Act Like an Owner
We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.
About Instawork
Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!
Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.
Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.
Ready to make an impact? Learn more at www.instawork.com/about.
Personnel Privacy Policy
Top Skills
What the Team is Saying
.jpg)
.jpg)
What We Do
Our digital marketplace connects thousands of businesses and more than six million workers, actively working to help bridge the labor demand/supply gap. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent roles in more than 40 U.S. markets. We have been fortunate to be funded by world-class investors in Silicon Valley including: Benchmark (Bill Gurley), Y Combinator, Spark Capital, Google Ventures, Greylock Capital, Four Rivers Group, Craft Ventures, and many more. Leveraging our accelerated growth, we will continue to expand throughout the U.S. and globally in order to revolutionize the labor market. Instawork recently raised $60 million in Series D financing, bringing a total funding to over $160 million. The new funding round allows Instawork to accelerate investment in its AI-powered mobile app and platform that connects over 6 million skilled hourly workers with tens of thousands of businesses. Our values help us craft impactful products and be extraordinary colleagues to each other: Empathy, Trust, and Candor Being empathetic helps build trust in our community and company, and fosters successful decision-making. Always Be Learning We learn eagerly, from different teams within and outside the company. Respectful debate makes our company stronger. Act Like an Owner We have a strong ownership mentality. Every person on the team has the potential to make a huge impact. Bias for Action We practice high-velocity decision-making, despite encountering ambiguity frequently.
Why Work With Us
Our team is composed of talented individuals who are passionate about our mission, continuously learning from one another and encouraging each other to achieve their full potential. We believe that failure is not a setback, but an opportunity to learn and apply those lessons toward future growth. We also make sure to have some fun along the way.
Gallery
Instawork Offices
OnSite Workspace
We ask that all employees near a hub location come into the office 5 days a week.
