Traveling Operations Specialist
StoryPoint Group
Full-time, Travel-Based (Up to 90% Travel Required) in Mid-Michigan & the Thumb
Position Summary:
The Traveling Operations Specialist provides critical support to community leadership teams to ensure smooth and efficient operations across all service areas, including staffing, resident services, dining, housekeeping, and maintenance. This role functions as a key resource in maintaining operational excellence, offering interim leadership coverage, assisting in recruiting and onboarding, and driving performance improvements across assigned communities. This position requires travel up to 90% of the time.
Qualifications:
- Bachelor’s degree in healthcare administration, Business, or related field (or equivalent experience) preferred
- Minimum of 5 years of leadership experience in senior living, healthcare, or hospitality management.
- Strong understanding of regulatory standards in assisted living and memory care.
- Exceptional communication, organizational, and problem-solving skills.
- Willingness and ability to travel up to 90% of the time; flexibility to work in diverse settings and manage shifting priorities.
- Proven experience in performance management, budgeting, and team development.
Key Responsibilities:
Operational Support & Leadership Coverage
- Provide hands-on support to community leadership to ensure consistent, high-quality operations in all departments.
- Serve as interim coverage for key leadership roles such as Executive Director and Wellness Director during vacancies or extended absences.
- Collaborate with community leaders to implement systems and workflows that enhance operational efficiency and resident satisfaction.
Recruitment & Onboarding
- Assist with recruiting efforts by sourcing candidates via platforms like Indeed, screening applicants, conducting interviews, and managing onboarding paperwork.
- Help ensure seamless onboarding of new hires and provide initial training to promote retention and performance.
Regulatory Compliance & Quality Assurance
- Monitor communities to ensure compliance with all applicable local, state, and federal regulations, including licensure and safety standards.
- Conduct documentation audits and offer guidance to ensure best practices in care and service delivery.
- Complete Quarterly Excellence Reviews to identify operational strengths and areas for improvement.
Performance Improvement & Strategic Projects
- Partner with community leadership to develop and implement action plans based on review findings.
- Support the Regional Director of Operations with budget preparation, cost control, and financial performance analysis.
- Identify opportunities to improve financial outcomes without compromising quality of care or services.
- Analyze KPIs and operational metrics to identify trends and inform performance improvement strategies.
Training & Leadership Development
- Provide ongoing coaching and mentorship to Executive Directors, Wellness Directors, and other department leaders.
- Support leadership transitions by assisting with the onboarding and training of new leaders to maintain consistent practices and standards.
Resident & Family Engagement
- Assist communities in maintaining high levels of resident and family satisfaction by promoting best practices in customer service and issue resolution.
- Special Projects
- Lead or contribute to special initiatives, including new community openings, transitions, software implementations, and operational audits
General Working Conditions
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
#SP2
Skills Required
- Bachelor's degree in healthcare administration, business, or a related field, or equivalent experience
- At least 5 years of leadership experience in senior living, healthcare, or hospitality management
- Strong understanding of regulatory standards in assisted living and memory care
- Exceptional communication, organizational, and problem-solving skills
- Willingness and ability to travel up to 90% of the time
- Flexibility to work in diverse settings and manage shifting priorities
- Proven experience in performance management, budgeting, and team development
What We Do
Common Sail Investment Group (CSIG) is a privately owned and operated holding company based in Brighton, Michigan. Our philosophy of making the most out of every minute of every day, is infused throughout our operations. In fact, our passion for what we do is noticeable in everything we do. We serve and support our businesses with a unique shared services model that allows them to focus on their core business by centralizing all other necessary business functions including: Employee Experience, Financial, Implementation, Legal, Marketing, Operations, Performance, Project Management, Research, Strategy and Technology. Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day. It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons. Our environment attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill sets and big hearts.
