This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.
How will you make an impact in this role?
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
- Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.
- Communicate new and existing product offerings and value propositions relevant to the Card Member.
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand.
Qualifications
- Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
- High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
- Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
- Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
- Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
- Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Skills Required
- High-end customer service or sales experience in tourism, travel, or cruise and tours
- Experience in a call center or fast-paced environment
- Basic geography knowledge
- Excellent written and verbal communication skills in English
- Computer literacy and familiarity with MS Office
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
