The Impact of a Sr. Principal Engagement Manager to Coupa:
As a Sr. Principal Engagement Manager at Coupa, you will lead the end-to-end implementation of the Coupa platform for large and strategic customers across the LATAM region. Operating as a senior individual contributor, you will be responsible for delivering successful customer outcomes while aligning solutions with business objectives and ensuring projects are executed with quality, predictability, and operational excellence.
You will work closely with customers, internal teams, and certified implementation partners to oversee execution, governance, resource alignment, and risk management. In addition, you will serve as a Delivery Executive Sponsor (DES), providing strategic oversight across a portfolio of engagements, mentoring Engagement Managers, and stepping in during critical situations to help drive successful outcomes and maintain executive alignment
What You’ll Do
- Own end-to-end delivery of complex customer engagements, ensuring projects are delivered with quality, on time, and within budget.
- Serve as the primary point of contact for customers and partners, building trusted relationships and managing executive stakeholder expectations.
- Lead implementations from mobilization through deployment and go-live, including governance, resource planning, and adherence to Coupa methodologies.
- Proactively manage risks, issues, and escalations, driving timely resolution and maintaining a clear path to successful delivery.
- Oversee project financial performance, including forecasting, contract compliance, KPI achievement, and overall engagement health.
- Act as a Delivery Executive Sponsor (DES) across a portfolio of strategic engagements, providing executive governance and ensuring delivery excellence.
- Mentor and provide guidance to Engagement Managers, sharing best practices and supporting successful execution across multiple projects.
- Partner with customers and internal stakeholders on business transformation initiatives, helping organizations maximize the value of their investment in Coupa.
What You Will Bring to Coupa
- 10+ years of experience in systems applications consulting, Professional Services, or enterprise software delivery environments, with at least 5 years in program or project leadership roles.
- Proven experience leading complex enterprise SaaS implementations and managing multiple concurrent engagements across large organizations.
- Strong executive presence with the ability to build trusted relationships and influence stakeholders at all levels, including C-suite executives.
- Experience providing strategic oversight, executive governance, and leadership support across a portfolio of projects, including managing escalations and driving successful outcomes.
- Demonstrated ability to mentor and develop project leaders or Engagement Managers while fostering collaboration across cross-functional teams and implementation partners.
- Strong analytical, financial, and problem-solving skills, including experience with forecasting, KPI management, contract compliance, and engagement health.
- Experience with enterprise applications and digital transformation initiatives, including platforms such as SAP, Oracle, NetSuite, Salesforce, Workday, Ariba, Concur, or other SaaS solutions; Business Spend Management experience is highly desirable.
- High levels of ownership, adaptability, and professionalism, with excellent communication skills and the ability to travel as required to support customers across the LATAM region
Skills Required
- 10+ years of experience in systems applications consulting
- 5+ years in program or project leadership roles
- Experience managing complex projects
- Strong interpersonal and communication skills
- Experience with SaaS and enterprise applications
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, and mental‑wellness resources for employees and dependents begin on the first day of employment. Recent updates to health‑insurance programs this year indicate active management of core coverage.
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Leave & Time Off Breadth — Flexible Time Off, floating holidays, paid parental leave, and dedicated volunteer time off are emphasized as part of standard offerings. A global minimum vacation allowance outside the U.S. is also advertised.
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Retirement Support — Competitive compensation is paired with retirement savings programs, including a U.S. 401(k) with company match. An Employee Stock Purchase Plan is also referenced as part of long‑term financial support.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
