Travel Coordinator

Company Description

Do you have a passion for the travel industry? 

Job Description

We’re seeking an experienced Travel Coordinator to join the Sodexo team based in our Balcatta office. 

The position is permeant, full time, 38 hours per week, and requires weekend coverage every three weeks as part of a roster (Weekday off the following week). Weekend shifts work from home.

Hours of roster coverage across the team: 6am to 6:30pm Monday to Friday / 8am to 4pm Saturday and Sunday

The different shift patterns are:

• 6am to 2pm (EARLY)
• 8am to 4pm (MID1)
• 9am to 5pm (MID2)
• 10.30am to 6.30pm (LATE)

These shifts rotate on a EARLY – MID – LATE pattern with one weekend shift every 3rd week.

Who are we looking for?

We’re seeking a positive professional who thrives in fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination.

The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.

Main responsibilities of the role:

• Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara region.
• Collaborate and work in alignment with our client requirements, timeframes and systems. 
• Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems. 
• Provide excellent customer service and support to ensure a positive customer experience. 
• Complete relevant compliance checks prior to booking travel in line with policy requirements.
• Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines. 
• Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency.
• Communicate effectively with peers and leaders to ensure issues are identified and prioritised accordingly. 
• Support the coordination of discrepancy and flight no show reporting. 
• Educate and support customers to ensure Travel Policy guidelines are understood and adhered to.
• Support critical site-based travel at weekends as per roster schedule.

Qualifications

To be successful, you’ll need:  

• Previous experience booking travel, preferably via Amex and/or Inflight.
• Experience using Microsoft Systems, Office and D365 CRM, preferable.
• Excellent customer service skills and a customer centric attitude. 
• Confident and positive communication skills with a friendly proactive approach.
• Ability to prioritise effectively and work in a high pressure environment.
• Ability to navigate systems with efficiency whilst maintaining high levels of accuracy. 
• Strong team player.

Additional Information

Why choose Sodexo?

Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!

How to apply?

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.
One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.

Submit your application today and become part of the Sodexo family!