Transport Scheduling Assistant
Location: Winsford
12 Month Fixed Term Contract
Overall Purpose of Role:
The purpose of this role is to maximise all contact time to arrange the collection of vehicles, calling both policy holders and holding garages, confirming charges, and booking collection dates in line with SLA’s. This is a customer and client facing role, so a professional and friendly approach is required at all times.
Key Areas of Responsibility
Vehicle Collections Scheduling
- Call policy holders, following company GDPR training/script, to arrange collection of accident damaged vehicles ensuring correct information is collected and all drivers' notes updated accordingly
- Calling Holding garages and/or accident repair centres, taking any charges the vehicle may have occurred ensuring correct information is collected and the drivers' notes updated accordingly
- Negotiating charges to ensure value for money for all the company’s clients, following company guidelines relatingto standard police charges
- Confirm with holding garages/accident repair centres method of payment required, update charges database with information
- Liaise with client team to ensure all received charges are approved before the collection is allocated to a driver
- Work with Vehicle Collection Scheduling to ensure all collections are booked within customer SLA’s
- Own your collection area, making certain that collections are updated daily and ensuring client team are aware of any issues with collections
- Ensure all files called are up to date, adding notes when and where required
- General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc.
- Assist in dealing with queries and issues from customers, suppliers & members of the public
- Complete all tasks deemed to be a reasonable request by the department management in a timely, efficient and safe manner
Skills & Experience Required
- Good IT Skills
- Experience in a customer facing role
- Professional telephone manner
- Experience working to tight deadlines and under pressure
Knowledge
- Aware of contract SLA’s and have the ability to work to these
Qualifications/Certificates/Education
- Math's and English GCSE or equivalent
Personal Qualities/Other
- Comfortable/confident negotiating collection charges
- Able to work off own initiative at times
- Can work as part of a team
- Be able to manage and prioritise workloads
- Positive ‘Can Do’ Attitude
What we offer:
- Day shift, Monday to Friday 08.30am - 5pm
- Fortnightly pay
- Ongoing training and professional development
- Free onsite parking
- Uniform and PPE provided
- Telus Health
- Discounted parts and non-auction vehicles
- Employee discount on Vodaphone
- Paid day to volunteer for a charity of your choice
- 28 days holiday (including Bank Holidays)
- Pension plan with 3.5% employer contribution
We reserve the right to close this this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.
IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.
Skills Required
- Good IT skills
- Experience in a customer facing role
- Professional telephone manner
- Experience working to tight deadlines and under pressure
- Awareness of contract SLAs and ability to work to them
- Maths and English GCSE or equivalent
- Comfortable/confident negotiating collection charges
- Able to work off own initiative
- Able to work as part of a team
- Able to manage and prioritise workloads
- Positive 'Can Do' attitude
Ritchie Bros. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ritchie Bros. and has not been reviewed or approved by Ritchie Bros..
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Affordable Benefits — Medical coverage is often considered very affordable, with low employee costs noted as a differentiator. Benefits begin on day one, which strengthens perceived value.
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Leave & Time Off Breadth — PTO and paid holidays are part of the standard package across regions under RB Global. Day‑one eligibility and clear time‑off programs contribute to a well‑rounded offering.
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Retirement Support — A 401(k) with company match in the U.S. and RRSP match in Canada are offered, alongside an ESPP for employee ownership. These programs indicate solid retirement support across locations.
Ritchie Bros. Insights
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
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