Transport Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Transport Manager, you'll be the driving force behind seamless corporate transportation services and mobility programs that connect our client's employees to their workplace every day. This role goes far beyond logistics — you'll be orchestrating shuttle operations, fleet management, parking coordination, and innovative mobility solutions that directly enhance employee experience while optimizing costs and supporting organizational objectives. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this position, you'll be instrumental in delivering transportation solutions that drive business continuity and enhance the employee commute experience. You'll navigate the complexities of vendor management, route optimization, and compliance while keeping your finger on the pulse of emerging technologies like autonomous vehicles and mobility-as-a-service platforms. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll embody this by partnering with HR, real estate teams, workplace services, and local transportation authorities to create integrated mobility solutions. We believe the most effective teams are built when everyone is empowered to thrive, and you'll have the opportunity to mentor team members, foster a culture of accountability, and contribute to a workplace where innovation and operational excellence go hand in hand. This is your opportunity to shape how thousands of employees experience their daily commute while driving operational excellence through smart transportation programs, continuous improvement initiatives, and strategic cost management.

What your day-to-day will look like:

• Oversee daily operations of corporate shuttle services including route planning, scheduling, real-time adjustments, and service delivery to ensure reliable, safe, and professional transportation for employees across all shifts
• Manage corporate vehicle fleet encompassing pool cars and executive vehicles, coordinating vehicle inspections, regulatory compliance, and usage tracking systems
• Negotiate contracts and manage relationships with transportation service providers including shuttle operators, limousine services, and rental car companies while conducting regular vendor performance reviews and maintaining quarterly scorecards
• Analyze employee commuting patterns and demand data to design optimal shuttle routes that balance coverage, frequency, travel time, and cost-effectiveness using transportation planning tools and GIS mapping
• Monitor transportation metrics including ridership, on-time performance, cost per passenger mile and customer satisfaction, preparing daily dashboards, weekly management reports, and monthly operational summaries for senior leadership
• Serve as primary point of contact for employee transportation inquiries and escalations, communicating service updates through multiple channels, conducting surveys, and arranging monthly meetings with client stakeholders to address concerns
• Implement and manage mobility technology platforms including shuttle tracking apps, GPS vehicle monitoring systems, parking reservation systems, and helpdesk priority management while evaluating emerging solutions to enhance user convenience
• Ensure all transportation services comply with local regulations, traffic laws, and safety standards while investigating incidents, maintaining required documentation including permits and compliance certificates, and circulating incident reports within 24 hours
• Develop and maintain Business Continuity Management (BCM) transport plans, actively participate in client-led planning sessions, and send timely communications about operational disruptions affecting business operations
• Work closely with billing teams on invoice processing, payment tracking, monthly accruals, and cost analysis, highlighting findings to management and identifying opportunities for cost optimization
• Oversee staffing, performance development, and training plans for the transport team, creating shift rosters, maintaining attendance records, and conducting goal-setting and career development discussions

Required qualifications:

• Bachelor's degree in transportation planning, logistics, business administration, urban planning, or related field
• Minimum 7-10 years of progressive experience in transportation management, fleet operations, or corporate mobility services with demonstrated leadership responsibilities
• Proven experience managing shuttle operations or corporate employee transportation programs, preferably within hospitality, IT, or facilities management industries
• Strong vendor management background including contract negotiation, performance scorecarding, relationship oversight, and ensuring service level agreement compliance with transportation service providers
• Comprehensive understanding of transportation operations, route planning principles, fleet management, parking management systems, and vehicle maintenance protocols
• Knowledge of transportation regulations, safety standards, compliance requirements, and industry best practices related to employee commute services
• Advanced analytical skills with experience using data analysis tools, GPS tracking systems, shuttle management software, route optimization platforms, and preparing operational reports
• Excellent stakeholder engagement abilities with proven track record of handling escalations, building strong client relationships, and collaborating across HR, real estate, and workplace services teams
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting, data analysis, and stakeholder communication

• Experience working within a corporate facilities management, integrated facility services, or corporate real estate services environment serving clients with complex transport requirements
• Knowledge of statutory compliance requirements and audit processes related to transport operations with ability to provide audit reports and proper justifications

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.