Connecting people and communities| Driving eCommerce | Moving New Zealand
We have an exciting opportunity for a transport coordinator to join our Auckland team!
With an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.
Shift: Monday - Friday, 9.00am - 5.30pm and rostered Saturdays if required.
About the role - Mō te tūranga
In this role, you’ll act as the central point of contact for our customer, managing all aspects of their daily transport needs. You’ll coordinate bookings, pricing, and service delivery while maintaining strong communication with both the customer and carriers to ensure transport requirements are met on time and to a high standard.
Additional key duties below:
- Use CRM systems to record and manage customer support activities.
- Prepare and manage quotes for transport services.
- Coordinate urgent or time-sensitive transport requirements from pricing through to completion.
- Communicate clearly and regularly with internal and external stakeholders.
- Develop and implement strategies to meet and enhance service standards.
What will you bring? – Ōu Pūkenga?
Your ability to build strong relationships, problem-solve quickly, and drive continuous service improvements will be key to success.
Additionally, you will need:
- Demonstrated experience in a similar role within the Transport and Logistics industry
- Excellent customer service and stakeholder engagement
- Ability to prioritise and manage workflow efficiently
- Demonstrated analytical and solutions driven skills
- Knowledge of KPI reporting / recording and procedures
Your Benefits - Ō Painga
You'll be part of a team going places, building a legacy of best practice and working with people keen to draw on your expertise.
Additionally, you’ll get.
- Free staff car parking.
- Enjoy the convenience of our onsite cafeteria offering freshly prepared hot meals every day—subsidised to help you eat well and stay focused.
- To be part of a multinational business with opportunities across the Trans-Tasman.
- Access to our staff welfare trust will cover 80% of your medical bills up to $1500 per year.
- A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise.
- Access to heavily discounted holiday homes across New Zealand.
How to apply - Me pēhea te tono
We’ve got a great team of people and are focused on the future. If you’re up for an exciting challenge and are keen to make a difference, come join us as we embark on the next chapter in our story.
Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.
Applicants must be a NZ or AU Citizen/Resident to be eligible to apply.
Top Skills
What We Do
United by our fundamental goal to provide superior customer experiences and operational excellence, Team Global Express is excited to step forward under new ownership, Allegro Funds. Backed by an unrivalled and seamless network, Team Global Express builds unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.
By exploring how businesses continue to deliver in a changing world, Team Global Express is determined to play our pivotal part in the pandemic-proof economic recovery of Australia and New Zealand. Through engaging, listening and sharing with our customers, Team Global Express strives to deliver exceptional experiences, putting your business at the heart of ours.
About our new owners:
Allegro Funds is Australia’s most awarded and largest transformation and turnaround private equity firm. Allegro provides Transformational Capital—applying capital, expertise and a distinctly hands-on approach—to invest in businesses and reposition them for sustained long term growth. Over the past 20 years, Allegro has demonstrated a strong track record or partnering with management teams and key stakeholders to build better businesses and create enduring value
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