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Cin7 is passionate about reducing the cost, time and effort of selling products.
The Role
The Customer Support Specialist assists customers with technical issues, collaborates with teams, logs queries, and enhances client experience using Cin7 software. They build customer loyalty and troubleshoot effectively.
Summary Generated by Built In
NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
How you'll make an impact:
Your impact is on our customers. Start slow, learn the product, get the basics right, then pick-up speed so that you can broaden your impact and help more customers to successfully use our products to run their business. What you do helps Cin7 to retain customers and to strengthen our reputation. Good support is good for business!
What you'll do:
- Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner.
- Collaborate with the team to identify and diagnose hardware and software faults or user errors.
- Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform.
- Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience.
- Collaborate closely with customers, updating them on the timelines and status on the tickets.
- Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions.
- Log queries into the system and coordinate their progress and resolution.
- Willingly offer advice and guidance to promote maximum output for clients from Cin7 products.
What you'll bring:
- 1 year experience in a customer support role, preferably at a software company
- Retail, warehouse, supply chain, wholesale or inventory software experience preferred
- Superior interpersonal and customer support skills to provide excellent service
- Professional verbal and written communication skills
- Aptitude to build strong analytical and critical thinking skills
- Experience supporting customers through a variety of contact channels including chat, email and phone
- Ability and willingness to work on rotating roster based shifts (including weekends)
- Relevant technical qualification and/or relevant work experience
Why work for us?
- Hybrid Working Environment - 3 days work from home per week
- Option to work 30 days every six months fully remote from anywhere in the world
- Celebrate your birthday with a paid day off
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Fully paid health insurance
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Relaxed dress code
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc
Why CIN7?
At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team
Top Skills
Salesforce
What the Team is Saying
Ajoy
CEO
Michelle
Global VP, Partnerships
Jean
Implementation Specialist
Carrie
Program Manager, Partnerships
Shawn
Director, Customer Support (Cin7 Omni)
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The Company
What We Do
Cin7 connects your channels, inventory and accounting together. It dramatically reduces the cost of selling products across multiple channels, and opens up exciting new opportunities for product sellers. We're built on innovation, trust & collaboration, and a passion to see our customers thrive.
Why Work With Us
Cin7 is collaborative to the core. We’ve built a culture of open communication, continuous learning, and social activity to foster individual career development in a fun, team-centered environment. We love to promote from within: growing together, we can provide the best technology for product companies to sell to more customers in more places.
Gallery
Cin7 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Workplace policies vary by region, but we do allow flexibility in each location.
Typical time on-site:
Not Specified
