Transition Project Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Client Onboarding Transition Project Manager (LA) P2

Location: Poland, Warsaw (hybrid)

This is a fixed term (14-15 months) role.

This role executes client transition projects from mobilization through stabilization, serving as the primary Client point of contact and project manager for new business onboarding and account expansions. The role's focus is on the Lease Administration projects, however also supporting on Portfolio Services and IFM projects as required. This role is expected to manage/support multiple projects at one time and be a strong change leader for client transitions. 

What this job involves

• Support projects through initiation and execution including ongoing follow ups, project success tracking, and reporting and escalation; responsible for transition client satisfaction throughout the transition process (including post go-live, handoff and optimization as applicable).

• Work collaboratively with LA Ops, JBS and Transition Leads on Account Management and Governance, Communications and Change Management, and other workstreams as applicable.

• Co-develop and deploy change and communication management plans for each assignment or program that are aligned with overall communication/change management strategy, working with transition lead to identify all key areas of process change, aligning team capability and requirements, and including a detailed communications matrix, required messaging, and delivery mechanisms.

• Prepare project timeline plans and assume responsibility to maintain transition tracking through completion; Clarify and communicate objectives including detailed understanding of client expectations, status of deliverables and success criteria.

• Facilitate effective internal and client-facing meetings to achieve desired business results including but not limited to change management workshops, project status updates, and cross-functional alignment activities; Ensure all workstream leads actively participate during transition and provide required information timely.

• Coordinate as required: system set ups, access requests, reporting review and update, data uploads, data migrations, data checks for missing / inconsistent / incorrect data; ensure the completion of all data templates, abstraction / migration of data into agreed tools.

• Document agreed to processes and process flows and utilize governance tools to support program needs.

• Identify opportunities for continuous improvement with the purpose of enhancing client experience, improving financial performance, minimizing risk, or creating a competitive advantage; Collaborate with other transition leaders to identify and implement best-in-class processes for transition and program management and foster collaborative relationships with Implementation Team and various workstreams to ensure seamless cooperation throughout the transition process.

• As and when required, support the Implementation and Success Team with executing specific tasks as assigned (i.e. initiating project documentation, collecting data in the project mgmt. tool, following up with workstream leads, data updates and quality checks, etc)

Desired skills and experience for this job

• 5+ years’ experience in project management required, preferably; 3+ years’ experience in Lease Administration

• Technology: Experience in working within Lease Administration Technology Applications; Advanced Computer skills in Microsoft Project, Excel, Word, Power Point.

• Change Management experience, Communications experience, and/or Six Sigma certification a plus / and/or PMI certification.

• Strong organizational and time management skills to facilitate involvement in multiple projects; process-driven, with an orientation toward continuous process improvement.

• Ability to work directly with key stakeholders at all levels to gather and interpret functional requirements.

• Highly analytic mindset with a track record of proactively identifying potential issues and formulating solutions and contingency plans, and drive results.

• Excellent professional presence with excellent business and written/oral communication skills.

What you can expect from us:

• Contract of employment /Umowa o pracę

• An entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things

• Total Rewards program, which reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits (life insurance, medical care – Luxmed, Multisport, etc.) and compensation

• Our experienced staff will support you to discover and develop your strengths according to your personal interests so that you can enjoy a fulfilling career full of varied experiences

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community

If this job description resonates with you, we encourage you to apply even if you don’t meet all requirements.  We’re interested in getting to know you and what you bring to the table

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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