Transformation Programme Manager

Toyota Financial Services UK is embarking on an exciting journey with a clear focus on shaping the future and enhancing every area of the business. As part of this ambition, we are seeking an experienced Transformation Programme Manager to lead, govern, and successfully deliver a major multi-year transformation programme.

About ‘TFS UK’: Toyota Financial Services (UK) PLC offer a range of innovative financial solutions, ensuring complete customer satisfaction is at the heart of what we do. Based in Burgh Heath, Epsom, our teams of experts work within a fast-paced environment, where a culture of improvements and respect is ever-present.

The Role: Lead, oversee and ensure the successful delivery of major investment in multi-year transformation across TFSUK and in accordance with TFS UK’s Business Strategy.  This includes leading cross functional teams to complete complex initiatives that drive our organisational goals and deliver business value. The role will need to actively drive day-to-day delivery, providing clear leadership and delivery discipline in a complex, regulated environment.  The scope of the Transformation Programme includes change in culture, operating model, business process, technology and data.

What you’ll be doing:

Programme Strategy & Planning:

• Define & implement Programme Strategies & Principles aligned to achieving the Business Strategy, Goals & Objectives
• Develop the overall Programme Approach
• Define the overall Programme Scope, Objectives, Controls, Deliverables & Timeframes

Stakeholder Management:

• Engage with the Executives to understand the Business Strategy & translate it to Programme Goals & Objectives that can be understood by all
• Establish Stakeholder engagement to ensure continuous alignment with TFS UK’s Business Strategy and Vision
• Implement effective & efficient Stakeholder Engagement, Communication Plans, including Decision-making Protocols

Change Management:

• Embed comprehensive Change Management practices across the Programme
• Direct & drive Project Managers, and their workstream teams, towards the achievement of the defined Programme ambitions
• Ownership and accountability for the mitigation of the Programme’s Risks & Issues
• Always knows the financial status of the Programme
• Adherence to internal & external Controls, e.g. InfoSec, Regulatory, etc

People & Culture:

• Foster a collaborative, high performance culture across the Programme
• Identify the skills and competencies required by each of the Projects/Workstreams and ensure they are fulfilled

Vendors/Partners:

• Ensure relationships are well defined and accountability exists on all sides
• Oversee all vendor/partner relationships, progressing the Programme as one

Key Experience & Skills:

• Experience of delivering similar Programmes in a highly and continuously changing Regulatory environment
• Strong track record of delivering highly complex Programmes/Projects successfully, particularly in the system modernisation, data transformation and integration space
• Implemented Cultural Change Programmes
• Excellent Communicator in all forms at all levels
• Proven ability to build high performing teams
• Good Commercial acumen
• Established a PMO with robust Financial Management, including Budgeting, and Reporting capabilities
• Financial Services and/or Motor Finance Industry experience preferable
• Strong knowledge of/qualifications in Programme and/or Project Management methodologies, governance, risk, change control and benefits realisation

Attributes & Behaviours:

• Enterprise mindset
• Outcomes driven
• Able to multitask
• People focused, including the end Customer
• Leads with credibility and clarity
• Is Pragmatic and decisive
• Excellent time management and organisational skills
• Strong written and verbal communications
• Self-motivated, proactive & driven
• High attention to detail
• Able to work effectively with all

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.