Summary
We're looking for a senior programme leader to drive large-scale transformation across M&S Financial Services and Payments. You'll be responsible for shaping programme strategy and delivering new financial services propositions, capabilities and partner integrations, working across business, technology and external organisations. This is a high-profile leadership role that combines programme delivery, commercial management and stakeholder influence to deliver customer, business and regulatory outcomes within a regulated financial services environment.
What you’ll do
Lead the end-to-end delivery of major Financial Services and Payments transformation programmes, from strategy through to implementation.
Drive complex cross-functional workstreams across proposition, technology, operations, commercial teams and external partners.
Shape and launch new financial services propositions and capabilities, ensuring customer, commercial and regulatory requirements are met.
Build trusted relationships with senior stakeholders, suppliers and partners, providing clear direction, insight and strategic recommendations.
Own programme governance, financial performance, risk management and benefits delivery to ensure successful business outcomes.
Who you are
An experienced programme leader with a proven track record delivering large-scale transformation programmes within Financial Services.
Deeply knowledgeable in consumer credit, lending, payments, credit cards, BNPL or embedded finance propositions.
Commercially minded, with experience managing complex supplier relationships, business cases and investment decisions.
Confident engaging at Director and Executive level, with strong influencing and stakeholder management skills.
Skilled at leading change in regulated environments, balancing delivery, governance, risk and customer outcomes.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-hybrid #LI-LS1 #hybridrole
Skills Required
- Proven experience delivering large-scale transformation programmes within financial services
- Deep knowledge of consumer credit, lending, payments, credit cards, BNPL, or embedded finance propositions
- Experience managing complex supplier relationships, business cases, and investment decisions
- Commercial mindset
- Ability to engage confidently with Director and Executive-level stakeholders
- Strong influencing and stakeholder management skills
- Experience leading change in regulated environments
- Ability to balance delivery, governance, risk, and customer outcomes
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
