Search the 7 jobs at Toyota Financial Services (UK) PLC

The Customer Relations Specialist will be responsible for managing and resolving complaints for KINTO-UK, ensuring compliance with FCA and FOS regulations. The role involves investigating complaints, drafting responses, and providing feedback for process improvement, all while achieving key performance indicators and maintaining a high standard of customer service.

As an ESG Product Owner at Kinto Business Solutions, you will lead product development for a sustainable mobility solution, ensuring it aligns with market needs and strategic goals. You will manage the product backlog, set short-term strategies, and mentor a matrix delivery team while collaborating with stakeholders.

The Senior Manager will lead the KINTO Innovation Team to develop and implement innovation strategies for customer acquisition and revenue growth. Responsibilities include collaborating with teams across Europe, managing projects and teams, ensuring the design and delivery of technology solutions, and fostering relationships with stakeholders and partners.

The Quality Assurance Manager will manage a team of QA Specialists, ensuring high standards of customer service and compliance with regulations. Responsibilities include team training and development, performance reporting, driving change, and leading continuous improvement initiatives. The role involves engaging in root cause analysis and maintaining up-to-date policies in line with governance requirements.

The Renewals Executive role involves managing the invite-to-order process, proactively calling customers to convert cancellations into sales, and supporting vehicle purchase programs. The executive also identifies growth opportunities within the customer base and collaborates closely with sales teams and operational management to ensure client needs are met effectively.

As an HR Advisor at KINTO UK, you will work collaboratively with managers to attract, hire, and retain talented individuals. Responsibilities include supporting employee relations, managing onboarding processes, ensuring compliance with employment legislation, and providing data insights. You'll also assist in various HR initiatives aimed at enhancing employee experience and well-being.

As a Senior UX Researcher, you will conduct user research and drive design solutions for KINTO Join and KINTO Ride, by navigating client relationships, running user testing, collaborating with design teams, and advocating for UX integration into the product lifecycle. Additionally, you'll manage a user research repository and present findings to stakeholders.