Jobs at Toyota Financial Services (UK) PLC

Manage strategic client relationships across a South UK portfolio, driving retention, revenue growth, share of wallet, and long-term partnerships. Develop account plans, lead business reviews and board-level presentations, identify cost-saving opportunities, negotiate commercially, and represent customer needs. The role also supports fleet strategy, electrification and mobility projects, product innovation, and colleague mentoring. Fleet management or vehicle leasing experience and Enhanced Security Clearance are required.

Analyzes customer satisfaction and complaints data, identifies trends, and recommends improvements to reduce complaints and enhance customer outcomes. The role manages survey feedback and complaints in Microsoft Dynamics, supports policy and process updates, coaches colleagues on complaint resolution, tracks KPIs, maintains the CSI platform, and presents findings. It also supports regulated customer cases, training, competitions, and recognition events while ensuring compliance and service-level performance.

Designs and delivers operational and technical training for customer-facing teams in an FCA-regulated environment. Responsibilities include owning induction programs, creating e-learning and learning aids, facilitating workshops, conducting learning-needs analysis, coaching employees, supporting training governance, interpreting performance data, and partnering with stakeholders to improve customer outcomes and training processes.

Manage customer arrears and financial support cases, engaging empathetically with customers experiencing financial difficulty. Develop affordable repayment solutions, resolve account issues, and ensure collections activity complies with Toyota Financial Services policies, Consumer Duty, and regulatory requirements. Maintain accurate, timely account management while protecting vulnerable customers and delivering fair outcomes. Collaborate with internal departments and demonstrate strong communication, organization, attention to detail, and independent judgment.