Transformation Program Test Manager

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

The role of Transformation Program Test Lead is highly specialized, requiring significant strategic and management experience in large-scale, complex technology and business system programs in the telecommunications sector.

Key responsibilities are to define, govern, and lead the entire Quality Assurance (QA) and testing strategy for a major, multi-stream Transformation Program, ensuring the deployed solutions are functionally correct, scalable, and stable across the new end-to-end business process landscape.

1. Strategic Leadership and Governance

• Transformation Test Strategy: Develop and own the overall QA strategy for the program, spanning multiple phases (e.g., System Integration Testing, User Acceptance Testing, Performance Testing, Cutover Dress Rehearsals, and Warranty).

• Scope and Traceability: Manage the testing scope against massive business and system requirements, ensuring end-to-end traceability of all critical transformation-related processes (e.g., Quote-to-Cash, Order-to-Activate).

• Vendor and Stakeholder Management: Govern the testing activities of multiple internal teams, System Integrators (SIs), and third-party vendors, ensuring unified quality standards and coordinated test execution across different partner organizations.

• Risk Management: Proactively identify high-impact testing risks related to integration, data migration, and legacy system decommissioning, developing robust mitigation plans.

2. Technical and Environment Management

• Integration Testing Focus: Lead the planning and execution of complex System Integration Testing (SIT) across the entire new BSS/OSS stack, focusing on the thousands of data exchanges via APIs and middleware.

• Test Data Strategy: Design and oversee the strategy for creating and managing high-volume, production-like, and legally compliant Test Data necessary to validate the migration and new processes.

• Environment Readiness: Be accountable for the readiness, configuration, and stability of dedicated, large-scale Test Environments (often requiring virtualization and cloud resources) that accurately mimic the future production architecture.

• Automation Framework: Define and drive the implementation of a comprehensive, multi-layered automation framework capable of scaling to the entire transformed landscape.

3. Execution Oversight and Reporting

• Defect Triage Leadership: Chair high-priority, multi-vendor defect triage meetings, managing the defect lifecycle, setting severity/priority guidelines, and ensuring development and vendor teams meet aggressive resolution SLAs.

• Progress Reporting: Provide clear, concise, and high-stakes progress and quality reports to C-level stakeholders and the Program Steering Committee, highlighting the program's readiness for critical milestones (e.g., Go/No-Go decisions for cutover).

• Cutover and Stabilization Support: Support the final Cutover and Go-Live activities by leading a testing command center to validate post-migration processes and stabilize the new environment during the warranty period.

Essential Skills and Experience:

• Minimum 12-15 years of working experience in similar roles.

• Deep expertise in BSS (Billing, CRM, Order Management) and OSS (Service Provisioning, Inventory, Fault) transformation and integration.

• Extensive experience leading testing in Agile/Scrum and SAFe environments, including CI/CD pipeline integration.

• Proven experience in Migration Testing (data, services) and End-to-End (E2E) Business Process Testing.

• Hands-on knowledge of API Testing (e.g., Postman, REST/SOAP), SQL, and automation tools (e.g., Selenium, UFT, Tosca. Katalon, UiPath).

• Exceptional Stakeholder Management, Vendor Management, and the ability to lead globally distributed, multi-cultural QA teams.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

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