Join us as an Transformation Manager
- If you're passionate about delivering outstanding customer and colleague experiences and want to further develop your transformation leadership, strategic thinking and influence, we'd like to hear from you
- We'll look to you to help shape and deliver the bank of the future by delivering increased customer value and effortless customer experiences through various channels, propositions, products and services
- You'll be joining a fast-paced and customer-focused team driving innovative thinking, influencing strategic priorities and continually challenging the business to deliver more for customers and colleagues
- This is an office-first role, so most of your time will be spent on site at our London office at 250 Bishopsgate
As a Transformation Manager, you'll play a key role in shaping and delivering our customer value strategy, aligning transformation priorities to wider customer, colleague and financial outcomes. Working collaboratively across the bank, you'll identify strategic opportunities to digitise, improve existing experiences, develop compelling business cases, create future solutions and drive the delivery of high-impact transformation priorities.
We are recruiting for multiple opportunities within our Transformation team and welcome applications from candidates with experience in customer and digital transformation, operating model design, business architecture, strategic workforce planning, organisational effectiveness, or enterprise-wide change delivery.
Your role will also involve:
- Bridging the gap between executive strategic ambition and initiative-level delivery, translating strategy into tangible outcomes
- Building trusted relationships with senior stakeholders to influence decision-making and ensure transformation plans are coordinated across the bank
- Developing an in-depth understanding of transformation initiatives and business cases, with the ability to distil complex information into clear recommendations for leadership stakeholders
- Driving alignment across transformation priorities, ensuring plans, interdependencies and outcomes remain coordinated
- Providing constructive challenge and working with business areas to shape stronger propositions, business cases and initiatives
- Identifying opportunities to simplify, digitise and improve customer and colleague experiences
You'll be passionate about customer experience and continuous improvement. Alongside a creative mindset, you'll have a strong track record of leading complex transformation activity, influencing stakeholders and shaping outcomes within a large and complex organisation.
You'll have experience driving innovative ideas and harnessing digital and technological advances that create meaningful benefits for customers, colleagues and the business.
We'll also be looking for:
- An independent thinker with strong critical thinking skills
- Ability to turn complex problems into clear, actionable plans
- Experience leading customer, digital, operational or business transformation initiatives, ideally in banking or financial services
- Strong track record of influencing senior stakeholders and shaping strategic recommendations, business cases and priorities
- Deep understanding of customer journeys, propositions and channels
- Knowledge of retail banking trends and evolving customer expectations
- Understanding of Generative AI applications in retail banking and practical delivery experience
- A talented communicator, able to influence and engage a wide range of stakeholders
- A strong challenger mindset, with the confidence to challenge senior stakeholders constructively
- Exceptional stakeholder management skills, with the ability to understand a wide range of perspectives and work towards a joint outcome
- The ability to translate strategy into practical delivery outcomes and future customer experiences
- A proven ability to adapt to quickly changing environments, learn at pace and encourage others to do the same
- Experience developing and presenting business cases
We're particularly interested in candidates with experience in operating model design, business architecture, strategic workforce planning, workforce transformation or organisational design, although this is not essential.
You'll ideally have post-graduate experience gained within a leading management consultancy or a comparable in-house role, such as strategy, operating model, workforce planning or transformation within a large, complex organisation.
Hours
35Job Posting Closing Date:
07/07/2026Ways of Working:Office FirstSkills Required
- Experience leading customer, digital, operational, or business transformation initiatives
- Proven ability to influence senior stakeholders and shape strategic recommendations and business cases
- Deep understanding of customer journeys, propositions and channels in retail banking
- Understanding of Generative AI applications in retail banking and practical delivery experience
- Experience developing and presenting business cases
- Exceptional stakeholder management and communication skills; ability to translate strategy into practical delivery
- Office-first presence at London office (250 Bishopsgate)
- Experience in operating model design, business architecture, strategic workforce planning, workforce transformation or organisational design
- Post-graduate experience at a leading management consultancy or comparable in-house role (strategy, operating model, workforce planning or transformation)
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
