Valon
Valon is your financial wellness platform. We remove the stress of your finances so that you can be your best self!
Phoenix – Mesa – Scottsdale, AZ
Hybrid

Transfer Coordinator, Servicing Transfers

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About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Servicing Transfers at Valon

Every loan’s journey at Valon begins with a servicing transfer. The Servicing Transfers department owns operational processes related to onboarding and off-boarding loans from Valon’s platform. The goal is to ensure that we have the necessary data, documents, and funds to service the loan and that all relevant service providers and stakeholders are notified in a timely manner. In addition to Valon team members, we work closely with third-party partners to help support our line of work. 

About the Role

As a Transfer Coordinator, you are responsible for onboarding and offboarding transfers, and executing on any related processes. You will work closely with the Servicing Transfer team’s Power Users to coordinate timely receipt of data, images, and responses from the prior servicer that enable Valon to board or de-board loans within required timeframes. 

The right candidate is willing to learn the ins and outs of servicing transfers, gain an understanding of how and where to find information related to an on or offboarding batch, has strong communication and follow-up skills and has strong attention to detail.

Responsibilities

  • Liaise between Valon and external Transferor / Transferee servicers to project manage timely execution of servicing transfer-related activities, which are included but not limited to:
    • Delivery of data files 
    • Delivery of document images
    • Weekly (both scheduling and leading) calls between transfer teams
    • Consolidate outbound questions for transferor servicers, and/or distribute inbound questions from a transferee servicers to the appropriate Valon department or team
    • Manage timely responses to outstanding questions from both internal and external owners
  • Execute internal processes related to batch coordination and set-up
  • Support Servicing Transfer team Power Users by gaining an understanding of common boarding files as well as where to independently find information for reports creation, or to field questions from downstream teams
  • Participate in onboarding data quality control and data validation exercises
  • Provide support for Servicing Transfers department audit requests

Minimum Qualifications

  • Intermediate understanding (or willingness / desire to expand knowledge) of mortgage servicing concepts, including but not limited to:
    • mortgage loan documents,
    • data fields,
    • and terminology
  • Excellent communication skills (both verbal and written)
  • Excellent organizational skills and attention to detail
  • Data manipulation skills

What we can offer

  • Compensation: competitive salary and 401k plan
  • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
  • Food & meals: in-office snacks and drinks, and Bagel Fridays
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
  • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
  • Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
  • Generous time off: 17 days paid time off, sick days, and 11 company holidays 
  • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

 

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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What are Valon Perks + Benefits

Valon Benefits Overview

Valon wants you to live your authentic self at work and outside of work. We're doing our best to make sure you and your family have everything you need to not only be happy and healthy but thrive!

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Valon currently has a hybrid work schedule, allowing most employees to work from home weekly on Wednesdays and Thursdays.
Diversity
Highly diverse management team
We are extremely proud of how diverse our leadership team is and believe that diverse leadership is the first step to creating a diverse and inclusive environment and building an inclusive product.
Diversity manifesto
Hiring practices that promote diversity
During 2022, we have dedicated all of our outbound efforts and recruiting agency partnerships to hire from underrepresented minority groups and introduced best practices to mitigate bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Valon's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions, use it or lose it!
Disability insurance
If you’re injured for a short period of time, Valon has this policy to make sure you’re financially covered, so you can focus on getting better.
Dental insurance
Valon offers three dental plans (1 DMO and 2 PPO pans) with all three covering 100% of the cost of preventative care.
Vision insurance
Valon offers two vision plans, both with $0 deductible, covering frames and contact lenses up to $100.
Health insurance
Valon contributes an additional $25/month for individual plans and $50/month for family plans that qualify for a Health Savings Account (HSA).
Life insurance
Valon offers life Insurance so you and your loved ones are covered in case something happens with a policy amount of $10,000.
Mental health benefits
Valon offers an entire year free of Talkspace. Connect with a therapist from the palm of your hand with this benefit.
Financial & Retirement
401(K)
Valon is proud to offer a 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Valon offers competitive stock options packages with a vesting schedule of 1 year cliff, 4 year vest.
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Valon offers Baby Bonding time with 3 months of paid leave for primary caregivers and 2 months paid leave for secondary caregivers.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Valon's vacation policy includes three weeks of paid time off with an additional number of floating holidays for all employees.
Paid holidays
Paid sick days
For our Valon Technology employees, we have an unlimited sick day policy (communication is key!). For our Valon Mortgage employees, we offer paid sick days up to 5 days per year.
Bereavement leave benefits
Office Perks
Commuter benefits
Valon offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Valon encourages team outings with multiple team events per quarter, annual holiday parties and other events like Valon's Halloween Costume Contest.
Free daily meals
Valon gives most employees a lunch stipend, use it or lose it. Valon also has Bagel Fridays for the employees in Arizona and Tuesday night dinners for friends and families in the New York City office.
Free snacks and drinks
Valon has every thing needed to fulfill your snack fix! Gummy Bears, Pretzels, Chocolate, KIND bars and so much more
Some meals provided
Company-sponsored happy hours
Valon has a company happy hour every Friday! It's always great to unwind after a long week
Pet friendly
We. Love. Dogs.
Home-office stipend for remote employees
Valon gives a stipend to our remote employee's. Use it on anything you need to get your home office set-up
Mother's room
Professional Development Benefits
Job training & conferences
Valon sits at the nexus of the housing, finance, and technology industries and we support employees building out their understanding in all three via online courses or conferences.
Lunch and learns
We believe lunch & learns help improve transparency across teams.
Promote from within
Mentorship program
Every employee at Valon will be assigned a buddy on their first day, have an individually curated starting guide for the first 1-3-6 months at Valon.

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